United Payment Services Deceptive sales practices Westlake Village, California

I don't know if our company can be considered a victim, because we were smart enough to abandon the application process, based on the misleading tactics of the salesperson, Annette A.

She was most interested in getting our banking information, even before our account was approved.  Now why would they need that info prior to approval?  I can understand getting it prior to activation, but she was so intent on getting that bank info, and that explains the numerous complaints of unauthorized debits from folks' accounts.

Not once did Annette mention the annual fee, a fact we found out by doing due diligence before completing the application process. Even before a contract was signed, the company was lying to us, shouting about how it charges no setup fees, all the while lying in wait to charge the annual fee without disclosing it.

I also find it telling that the company doesn't include its rates on its website.  Our business certainly lists rates.  A company that doesn't list its rates, especially one that deals with credit card processing, is rather shady.  By not listing these prices prominently on their site, they can pretty much do whatever they want, changing rates from contract to contract.

We just wanted to share our experience, so that others can know that it's best to not waste your time applying with this company.  Their log of complaints with the BBB shows that they are clearly more interested in money than providing excellent customer service.  That, combined with their less than stellar record on this and other consumer sites, should be more than enough for any right-thinking business to steer very clear of this company, whose tactics would not make it unreasonable to think that this may be a fraudulent and sham company.