Verizon FiOS scamming and upgrading servises themselve and then accusing me of agreeing to a contract. i have them recorded lying scamming me real real bad Internet

Yes i too got overcharge my bill was suppose to be 109.99 every month instead it was 264.00 every month for 14 month my contract expired and they tried to make me believe a customer service crappy worker . she said that i agreed over the phone on a new contract on June 1st and she even said it sounded like me.

How did she know it sounded like me? when i know for a fact i never made such a call ,then later in our argument she change her story that it was not over the phone it was on an e-mail  that they send me actually 2 e-mails got sent to me on June 1st ,and that i agree to upgrade my package and for a new contract that will cost me even more moaney,and again i  challenge her to send me a duplicate of that e-mail (contract) basically to forward  back to me the sing electronic e-mail contract which that e-mail that she said i receive and agreed that i even gave my access code that how she knows it had to be me . i haven't open that e-mail address in more than 6 months and i don't use it  anymore since i open a new one on a better site six month ago and had the old one forgotten . 

i ask for supervisor never got any. she still was trying to make me a  believer on her made up stories by saying you probably erased the e-mail ,i told her to  stop trying to loan shark me i want that e-mail sent to me , she said a supervisor  was calling me the next day to talk to me about everything including the e-mail .nobody called so i called, i quickly got through in less than a minute on the 1-800 verizon line the lady already was aware of my situation and played the good cop  role. she said to me.hi Mr@#$%%   there has not been a contract reach yet over the  phone or via e-mail I'm sorry for that mistake..mistake you people where trying to  scam me giving me false reports and swearing that i was wrong or crazy with false allegations, the best part is that i  recorded the entire conversations i  have them lying and trying to scam me and threat me with a cancellation fee of  179.00. when (the good cop role) other lady from verizon the next day said we can not charge you cancellation fee because we don't have any contract with you yet...what is the legal term of what  they did to me mind you they took it on themselves to make a fake contract upgraded  my package and since i have been getting charge since june1st on there terms and  upgrading HD EXTREME service and i don't even have an HD television!!!! like that and  a lot more you will be stunt when you hear all the conversations and how did in one day they insisted that i had a contract and they went way and beyond to proof it but since i know i never did any of that and never back down ,they eventually back down themselve and i have them recorded admitting to the many mistake that were made the day before....