Report: #616056

Complaint Review: Verizon - Verizon Wireless

  • Submitted: Tue, June 22, 2010
  • Updated: Tue, June 22, 2010
  • Reported By: Don — Liverpool Texas United States of America
  • Verizon - Verizon Wireless

    United States of America

Verizon - Verizon Wireless Unethical Business Practice Internet

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On 17 June 2010, I lost wireless service, called IT and was told it was my computer, so I purchased a new computer, 18 June 2010 was told it was the modem, drove to the store they loaded new modem, and I was able to get online.  Went home to discover it did not work, was told it was a bad modem by IT told them it was new and it worked fine at the store.  Well now they opened a trouble ticket and said they would call me on 20 June 2010, no service no call.  I called Mr Roberts and Mr Mulley in the Carolinas about having no service and what it has cost me, they will not return calls.  Now IT/Credit/Customer Service puts me on hold and then hangs up.  Bottom line it has been 6 days they have told all of us in the neighborhood they sent a technician out, to date we have not seen anybody.  Verizon will not allow me out of the contract because the opened a work order (Note:  If they open a ticket and never close it there is no way out of the contract) Verizon will string you along until the get it fixed no matter how long it takes.  They believe they are operating in good faith because they will not charge you for the days you do not have service.  But I am in online classes and they just say sorry for the money and grief they have caused me, but there is not fix time on the horizon.  Alvin and Santa Fe have gone down now and we will be fixed after them so I imagine it will be another week or 2 before we get service.  Do not go with Verizon they lie are unethical.  Above all else Verizon has no sense of urgency to resolve your problem they are only interested in keeping your money no matter how they do it.

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