Report: #1136001

Complaint Review: Verizon

  • Submitted: Thu, April 03, 2014
  • Updated: Tue, June 10, 2014
  • Reported By: Carol — Harrisburg Pennsylvania
  • Verizon


Verizon,Verizon wireless,Verizon fios The Old Bait and Switch Harrisburg Nationwide

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We had the bundle package with Verizon for the past two years. Starting in Jan,2014, we had to decide to renew it,or go with another company. I do like th fios services which we have, so I decided to stick with it. We had the extreme package,(most expensive) for the tv the first two years, and we also had insurance on our electronics which was almost 20.00 a month. We purchased some new windows for our home in Dec,2013, so I decided to lower the tv package to the next level down, and drop the insurance that we never used in two years, because now we have windows to pay for. I was told by a customer rep that our payment would now be around 160.00/165 a month total. I asked if that included the taxes,etc. He said yes, that's the total payment.At the price he quoted, it would save us about 40.00 a month. Last month we recieved our bill which showed that we were still being billed for insurance. I called and asked why it was on there. The customer rep said that he didn't know, but he would remove it, which he did. Now this month our bill is 183.00 which is hardly the 160/165 it's supposed to be. When I called to talk to a customer rep, she tried to tell me that They sent me an e-mail to the effect that the service prices had gone up, and didn't I get that e-mail? I said no, I didn't get it! Then she proceeded to treat me in a condescending way by repeating my e-mail address, and asking if it was mine. I proceeded to let her know very directly that I feel ripped off, and once my obligation is up with them, I'm moving on. She must have been getting flustered when I insinuated that Verizon is nothing but a rip off because she transferred me to another person. The other customer rep told me that our prices went up because we were still getting discounts from 2013, and now they were expired. So to rap this up folks, they told me two different stories as to why our bill is d**n near as high as before with less channels to watch. Avoid Verizon like the plague. One will lie, and the other ones will swear to it!.

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