Verizon Accepted Fios then double billing. Increased rate without explanation. Never got bundled rate. Poor customer service by phone. Richmond Virginia

Had Verizon basic phone service, no long distance, and Verizon Broadband internet service. Has Fios installed June 2007. Agreed to Fios due to 69.99 bundled price. Was told it takes 2 billing cycles to make corrections in billing. Did not ever received bundled price.

Made a phone call in September & bill finally changed to one bill, but Verizon re-billed for internet services prior to combining the bill. I waited. I phoned in October & I was told not to pay the overbilled amount and they would review it. Nothin happened and next bill started adding late fees.

I compiled all of the information & sent it to the Verizon Advocacy in early January. As usual I have heard nothing and my phone rate is increased by without explanation. Naturally I would pay dearly to cancel the services, but it is my next plan. The billing office can only be reached during M-F, 8-5. I wopuld have to take off from work to spend the time on the phone to talk to all those incompetent customer service people again.

Last summer we had a power surge which fried my Fios box. For 4 days I attempted to phone and or contact Verizon online. I had no phone or internet service at home. I received detailed instructions online and by phone on how to fix the Fios box myself. Finally I was able to get a technician who replaced the box. I have to leave work on 2 different days to get this done.

Nancy
Virginia Beach, Virginia
U.S.A.