Virgin Mobile double charged for months and refused adjustment Internet

  I enrolled in automatic purchase for monthly "minute packs" for 30 day minute purchases, and paid $127.20 for 6 months.  I used my credit card for funds.  I later discovered they were withdrawing monthly charges from my credit card, which surprised my as I paid up front, but all their information and is so vague, you really don't have the exact information on billing.  

I then discovered they also were deducting the same charges from my account balance.  All my funding and withdrawals are clearly documented on my credit card statement.  Virgin says they only have account information dating back within a 2 month period.  

The technician could see they doublecharged the previous month and gave credit for one more month, but could not see the previous 3 months of double charges, so they would not give me credit, even if I forwarded my credit card records.  Unbelievable that a business can not look at financial records beyond 60 days.  Of course you can only tralk to idiots in India, who put me on hold for a half an hour waiting , and then promised a supervisor would call, who never did.

  There is a box on their website for posting your "review" of your program experience.  After I posted this aggravating problem, they made no effort to correct the situation, they only rejected my review.  In other words, they only post positive feedback and withhold customer complaints.

  I have enrolled with (((competitor's name redacted))) who offers a much more cost effective plan.