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Report: #433122

Complaint Review: Virgin Mobile - Warren New Jersey

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  • Reported By: Narragansett Rhode Island
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  • Virgin Mobile Warren, New Jersey U.S.A.

Virgin Mobile Beware! "Top Up" a synomyn for "RIP OFF" Warren New Jersey

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Virgin Mobile offers an unlimited text message package for $20. a month. Supposedly.

What they don't tell you when you sign up is that you have to keep signing up every month, or they will shut it off without telling you, and charge per message after that.

This company charged over $900. on my credit card using top up last month, after changing my service with no notice. The Customer Service Rep, and I use that term very loosely, was smug to the point of annoyance when I explained to her that I had ripped off. She made no attempt to remedy the situation.

Please, if you must use this company, beware of the "top up" feature they offer. Better yet, just go elsewhere.

Narragansett, Rhode Island

This report was posted on Ripoff Report on 03/11/2009 01:46 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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