VitalCheck Took my money, provided no service Internet

I placed an order in good faith to receive 3 official copies of my birth certificate through this company.  Their website, and my order status page, shows that processing time of 15-20 business days is expected.  Today marks the 21st business day, so I called their offices to see what was going on; however, they refused to help me.  The supervisor I ended up speaking with (who was in love with his own voice) was named Ritchie, and he told me that my only option was to contact the state of New York and follow-up myself.  According to them, they just [place the order, and bear NO RESPONSIBILITY for the actual processing.  He also told me "the state of New York changed it's policy on wait time to 25-30 business days".  I asked why they hadn't changed my order status to reflect this, why they hadn't called or e-Mailed me about the change, why they have made zero effort to take care of their customers.  Apparently, he seems to think that they have done enough.

Honestly... coould you imagine ordering something off of Amazon, not receiving the item, calling Amazon, and having them say "sorry, your order was for someone who's not actually owned by Amazon, so you have to call them".  I dont think so... they are a legitimate company who accepts the reponsibility of their role.

Do not deal with VitalCheck... you are far better served going directly through the individual state where you need to get your records, using their on-line web portal, and paying them directly.  It would be cheaper, faster, and you would have a responsible party.  Do not make my same mistsake of trusting VitalCheck.