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Report: #1269454

Complaint Review: vividseats.com - Internet

  • Submitted:
  • Updated:
  • Reported By: Travis — Kirkwood Missouri USA
  • Author Confirmed What's this?
  • Why?
  • vividseats.com Internet USA

vividseats.com Vivid Seats Scam Chicago Internet

*Author of original report: Customer Service

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When purchasing multiple tickets, they never give you the total until after it has gone through. It always says "2 Tickets $200" for an example. Once you push through and accept the order, you get a screen saying "2 Tickets $500."

The "customer service" told me that it does notify you, yet if you read reviews online by other frustrated experiences, they detail the exact same occurrence.

They are unable to refund your money even just seconds after the transaction. I reached out to customer service to see if they could assist me with this misconception. When not responding with an automated paragraph response, they were very sharp and brief at saying they wouldn't do anything.

This is not customer service, this is not service.

This is a total scam!

This report was posted on Ripoff Report on 11/21/2015 09:35 AM and is a permanent record located here: https://www.ripoffreport.com/reports/vividseatscom/internet/vividseatscom-vivid-seats-scam-chicago-internet-1269454. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
0Consumer
0Employee/Owner

#1 Author of original report

Customer Service

AUTHOR: - ()

POSTED: Friday, December 11, 2015

As seen above, my frustrations were heavy.  I reached out to Vivid Seats after this, and they too also reached out to me.

What makes a company a successful company is not the money they bring in, but their customer service.  Vivid Seats, despite my original first interaction, truly stands behind customer service.  They listened to my frustrations, they showed me the respect a frustrated experience deserves, and we came to a resolution of satisfaction.  

Vivid Seats restored my faith in their company.  

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