Watch Repairs USA Kept old watch and sent another one. Massapequa New York

While we no longer offer repair service for Timex watches, at the time we forwarded the watch over to Timex on behalf of our customer. Our belief then, as now, was that every watch should be sent back repaired no matter what the inconvenience to us. In this case, it ended up causing us more trouble than it was worth.

After dealing with Timex facility's archaic and unhelpful customer service, they sent us a batch of unlabeled (some repaired, some replaced) watches after two months of follow up calls.

I do apologize the customer above for the less than desirable outcome, but if I can recall from memory we did work do get a amicable outcome. If there is anything else we can do (besides learn from experience) please let us know. Thank you!