Wells Fargo Home Mortgage Bad business practices Dallas, Texas

"She told me unless I provided her with a statement from my money market account and proof of the sale I could not proceed, so I said ok we will not proceed."

This is normal. The primary reason they want to see this is that they want to be sure that you did not borrow the money from somewhere else. If you did, that would significantly change their assesment of your credit profile. Basically, they wantto make sure you're not one of those people who borrow a large sum to put down and qualify, then have trouble making payments on both the borrowed sum and the mortgage.Any mortgage lender would have done the same.

I told her it was from my money market account and the proceeds from a sale of commercial property, not that it is any of their business.

- Yes it IS their business. Their business is to loan money and they want to make sure you can pay it back. There are certain requirementswhen the money is"gifted". They want to verifythe money was from you and not from someone else.

I went straight back to the bank to get my cashiers check back and they refused.

- Of course they are going to refuse. You made a payment on the principal and they are not going to give that back. No lender would be any different.

I will never do business with Wells Fargo again and am shopping for a new company to refi with.

- Again, any other company would have asked you the EXACT same questions.

ANY TIME you apply for a loan (such as the refinance) they will ask you this, and in fact I think it's a Fannie Mae/Freddie Mac requirement, so you won't find a lender that wouldn't have asked you this.

They always ask source of funds. This is nothing new but is more enforced than it used to be.