West Telemarketing deceptive testing and termination practices ripoff Omaha Nebraska

Test? I could outline problems with this proccess all day!!! This whole process was a joke. Months would go by then some one would INTERRUPT YOUR CALL --Hey...did you have class, yet? Ha! that's where the joke begins. You get to pretend that you know what you're doing, address the customer's concerns, praying that it's not a technical issue because that's where all the fun really begins-all in split-second timing-just to get some juvenile to tell you your scores are too low! What the hell! We have complained so much to where we just gave up...helped each other out with the answers (including the instructors before people get it twisted) and get back on the phones...all without a clue unless your name is "Sally Freakin Switchboard"
Oh, by the way, if AT&T were to random test some of West coaches and supervisors without advanced warning...alot of them would fail, too. Looks like to me someone should look into it. But why should they, their gettin' PAID!
Oh and about the technical support...call a few times with the same question and I bet you get different 'solutions to your problem!!" I'll put cash money on this one!!!
Sick & Tired-

Having been a work at home agent for west, I know from 2 1/2 years working at home that they don't terminate for 'no call no show' at least of the at home agents. What they do instead is dock your attendance, but the problem is with that even if it is legitimate reason, and you call in (legitmate reasons, things like being sick, computer fiasco, death in family etc) unless someone else picks up the shifts you are scheduled for, you are still held responsible. They may claim to note your account but I found that even though they were saying they noted it, when I would call back in for what ever reason or the same reason not resolved yet, and tell the next person I called in a bit ago for the same problem they would not be able to locate any notes stating they had recieved any phone call! As such, instead of ET or excused time being granted, it goes as hit to attendance, on the show up rate percent, and you're never given any benefit of the doubt.

In the last two months with west, I had complete computer crash, that is what happened with that. I also could not sign in due to thier software and server issues, same thing happened there, and I was on the phone with them trying to get them to FIX it! They expect everything you do to be accurate, I've recieved warnings for a typo in a name from them, but you are not shown the same accuracy by thier pal desk or thier systems they track in, nor do they keep the stats up to date daily! They seem to do an update once a week, unless it affects your call volume then it might happen ever 5 days or so.

The testing system is poor at best, and what I found when ever I did train for a line, no matter if it was seasonal or non seasonal line, is the testing ALWAYS had questions in it that were not ever covered in what you just studied, but were covered in the NEXT lessons after the test. Sometimes there would be things never covered in the training at all that all you could do is guess at, and then too there's no way with thier system to even go back to look at the material during a test if you need to, with out the possibility that the test submits half way (or the test can also time out and submit too, both count as submitted tests!) That for many is enough to fail the training session, thus not get hired. It's just another example of unethical practices they practice, even when you are just training for a line.

Having been a work at home agent for west, I know from 2 1/2 years working at home that they don't terminate for 'no call no show' at least of the at home agents. What they do instead is dock your attendance, but the problem is with that even if it is legitimate reason, and you call in (legitmate reasons, things like being sick, computer fiasco, death in family etc) unless someone else picks up the shifts you are scheduled for, you are still held responsible. They may claim to note your account but I found that even though they were saying they noted it, when I would call back in for what ever reason or the same reason not resolved yet, and tell the next person I called in a bit ago for the same problem they would not be able to locate any notes stating they had recieved any phone call! As such, instead of ET or excused time being granted, it goes as hit to attendance, on the show up rate percent, and you're never given any benefit of the doubt.

In the last two months with west, I had complete computer crash, that is what happened with that. I also could not sign in due to thier software and server issues, same thing happened there, and I was on the phone with them trying to get them to FIX it! They expect everything you do to be accurate, I've recieved warnings for a typo in a name from them, but you are not shown the same accuracy by thier pal desk or thier systems they track in, nor do they keep the stats up to date daily! They seem to do an update once a week, unless it affects your call volume then it might happen ever 5 days or so.

The testing system is poor at best, and what I found when ever I did train for a line, no matter if it was seasonal or non seasonal line, is the testing ALWAYS had questions in it that were not ever covered in what you just studied, but were covered in the NEXT lessons after the test. Sometimes there would be things never covered in the training at all that all you could do is guess at, and then too there's no way with thier system to even go back to look at the material during a test if you need to, with out the possibility that the test submits half way (or the test can also time out and submit too, both count as submitted tests!) That for many is enough to fail the training session, thus not get hired. It's just another example of unethical practices they practice, even when you are just training for a line.

Having been a work at home agent for west, I know from 2 1/2 years working at home that they don't terminate for 'no call no show' at least of the at home agents. What they do instead is dock your attendance, but the problem is with that even if it is legitimate reason, and you call in (legitmate reasons, things like being sick, computer fiasco, death in family etc) unless someone else picks up the shifts you are scheduled for, you are still held responsible. They may claim to note your account but I found that even though they were saying they noted it, when I would call back in for what ever reason or the same reason not resolved yet, and tell the next person I called in a bit ago for the same problem they would not be able to locate any notes stating they had recieved any phone call! As such, instead of ET or excused time being granted, it goes as hit to attendance, on the show up rate percent, and you're never given any benefit of the doubt.

In the last two months with west, I had complete computer crash, that is what happened with that. I also could not sign in due to thier software and server issues, same thing happened there, and I was on the phone with them trying to get them to FIX it! They expect everything you do to be accurate, I've recieved warnings for a typo in a name from them, but you are not shown the same accuracy by thier pal desk or thier systems they track in, nor do they keep the stats up to date daily! They seem to do an update once a week, unless it affects your call volume then it might happen ever 5 days or so.

The testing system is poor at best, and what I found when ever I did train for a line, no matter if it was seasonal or non seasonal line, is the testing ALWAYS had questions in it that were not ever covered in what you just studied, but were covered in the NEXT lessons after the test. Sometimes there would be things never covered in the training at all that all you could do is guess at, and then too there's no way with thier system to even go back to look at the material during a test if you need to, with out the possibility that the test submits half way (or the test can also time out and submit too, both count as submitted tests!) That for many is enough to fail the training session, thus not get hired. It's just another example of unethical practices they practice, even when you are just training for a line.

Having been a work at home agent for west, I know from 2 1/2 years working at home that they don't terminate for 'no call no show' at least of the at home agents. What they do instead is dock your attendance, but the problem is with that even if it is legitimate reason, and you call in (legitmate reasons, things like being sick, computer fiasco, death in family etc) unless someone else picks up the shifts you are scheduled for, you are still held responsible. They may claim to note your account but I found that even though they were saying they noted it, when I would call back in for what ever reason or the same reason not resolved yet, and tell the next person I called in a bit ago for the same problem they would not be able to locate any notes stating they had recieved any phone call! As such, instead of ET or excused time being granted, it goes as hit to attendance, on the show up rate percent, and you're never given any benefit of the doubt.

In the last two months with west, I had complete computer crash, that is what happened with that. I also could not sign in due to thier software and server issues, same thing happened there, and I was on the phone with them trying to get them to FIX it! They expect everything you do to be accurate, I've recieved warnings for a typo in a name from them, but you are not shown the same accuracy by thier pal desk or thier systems they track in, nor do they keep the stats up to date daily! They seem to do an update once a week, unless it affects your call volume then it might happen ever 5 days or so.

The testing system is poor at best, and what I found when ever I did train for a line, no matter if it was seasonal or non seasonal line, is the testing ALWAYS had questions in it that were not ever covered in what you just studied, but were covered in the NEXT lessons after the test. Sometimes there would be things never covered in the training at all that all you could do is guess at, and then too there's no way with thier system to even go back to look at the material during a test if you need to, with out the possibility that the test submits half way (or the test can also time out and submit too, both count as submitted tests!) That for many is enough to fail the training session, thus not get hired. It's just another example of unethical practices they practice, even when you are just training for a line.

yes west testing used to a bit sketchy but they have changed their training and now the test flow well with the lessons, also to complain because u were fired because you wen't at work for hours u were scheduled, please tell me what company doesn't have a no call no show policy where i can just not come in if i feel like it cuz i would love to have that option, alas most if not all companies have a no call no show so that if you arn't at ur desk for schudled hours then you will be terminated. fair enough we are all told this when we start for west, it works the same for at home agents if you atre not logged on for your assigned hours you will be terminated


have a wonderful day
franki