Westlake Financial - Wilshire Consumer Credit Witholding Title after loan payoff and trying to charge consumers for title/lien. Los Angeles California

I paid of my loan in January and still had not received my car title by June 30. Called the representative and they originally told me that the title had been released in early February. After more digging, I find out the the the truth is the title still hadn't been released, nearly 6 months after the loan had been paid off!! When I asked why it had not been released I was told, and I quote, "There a number of reasons why this could have happened and I wouldn't be able to tell you the particular reason your title wasn't processed." So after lying to me and telling it had been released they admit it hadn't been released and couldn't tell me why other then, there was an error somewhere in the system.

If I had known the company was this reckless with processing paperwork I would have never done business with them. They certainly knew exactly when your payment was due and if they have received it or not but couldn't tell me why 6 months after my loan was paid off the title had still not been released. Great record keeping when it concerns payments but reckless when it comes to their responsibilities to the customer. Really makes me wonder how secure or adequate the systems they use are.