Complaint Review: wu-yisource.com - Ontario California
- wu-yisource.com wu-yisource.com Ontario, California U.S.A.
- Phone:
- Web:
- Category: Weightloss Programs
wu-yisource.com Be aware before you try out the "free Trial". Ontario California
*UPDATE Employee: Hello,
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I tried the free trial; so far it cost me almost $200!
I ordered the tea that I paid for $37. (and they say it is a Free Trial!!!) Then I noticed on my bank's statement LivingLean charged me $19.95/ month. Because of that charge my bank charged me +$70 fee. I called LivingLean and I asked why they charged me $19.95? And first of all, who they are? They said it's a membership that I signed up for when I ordered the Wu-Yi tea and I didn't cancelled on time. I said fine; my mistake, it happens. I cancelled on the phone right away with a total loss of $89.95.
Then I noticed I got charged $54.95 after a month. Hm. And of course I got charge +$70 by my bank.
I called my bank and I ask where this charge come from because I don't remember using my card. They said it 's an online order I made by Wu-Yi Tea. I said I didn't order anything. I called up again Living Lean, because that is where I cancelled the membership, I thought. Haha. I just thought because I had to found out the two companies, Wu-Yi and LivingLean, NOT THE SAME COMPANY!!! And LivingLean has nothing to do with Wu-Yi!!
So I called Wu-Yi. No answer what so ever! There is not even a person to call. When you call the phone # you got a machine what hell nobody can understand. I go on the web site where a live chat is. They say, just send back the package and they will refund my money back. Fine, I said. Of course they forgot to mention that I will have to pay RESTOCKING FEE!!!! On what? That I didn't sign up for? I got refunded $40.70 that I didn't receive yet!
So, so far my tea that not even worked cost me almost $200!!!
This company is Bulls**t; be aware! First they tricked you with a Living Lean membership then when you cancel that, you still have another membership of $54.95/month!!! Of course when you make an order of the tea, it's not clear what a hell you ordering!!!
DO NOT MAKE BUSINESS WITH THIS COMPANY, THEY WILL RIP YOU OFF!!
Ivett
Princeton Junction, New Jersey
U.S.A.
This report was posted on Ripoff Report on 03/05/2008 07:16 PM and is a permanent record located here: https://www.ripoffreport.com/reports/wu-yisourcecom/ontario-california-91764/wu-yisourcecom-be-aware-before-you-try-out-the-free-trial-ontario-california-315146. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Hello,
AUTHOR: Falon Tylor - (United States of America)
SUBMITTED: Saturday, November 21, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@wuyisource.com
Your satisfaction is our number one concern,
Thanks,


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