Zales Jewelers Defective merchandise ripped off and scammed QUEENS New York

I should have called this story "The Saint Valentine's Day Masacare". On February 12, 2003, I purchased a diamond pendant necklace for my wife. She was with me. I thought that by bringing her I could buy something she would like. ( I let her pick out what she wanted ). It cost me under $300.

They also had a promotion for a set of small diamond heart earrings for about $40. I bought that as well. When she removed the heart earrings from the box, they bent out of shape and diamond chips fell out.

I went back to the store and they offered to exchange them for a pair that were also bent. (Some one else's return ) They no longer had these earrings. The clerk said that there was nothing that they would do because it was over 30 days and I did not have a Zales receipt. I did however bring in my VISA statement showing the 2 purchases.


I e mailed Zales and received a similar reply like those I read from Kevin O'Toole saying give them a day to research what I have said. I never received a reply.

Thank you for this site as I needed to tell the masses that Zale's sells inferior merchandise

Richard
queens, New York
U.S.A.