Zenni optical Merry go round customer service novato, California

I ordered a pair of glasses and they were made terribly wrong and fell apart when I took them from the packdage. I wanted to get my money back but they said it was not an option that I needed to send the glasses back. I sent them back and when I knew they had recd them I called. I was told to wait 7-10 days and call back. I waited nine business days and contacted them again. At that point they said I needed to wait another week for someone to call me back. I just want my money back plus the money I spent on shipping and confirmation and to get as far away as possible from this company because at this point I can't even get questions answered on my glasses. Not to mention I have been without the much needed glasses much longer than I thought.