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Report: #297205

Complaint Review: Zenni Optical - San Rafael California

  • Submitted:
  • Updated:
  • Reported By: Haifa Other
  • Zenni Optical 27 Sunny Oaks Drive San Rafael, California U.S.A.
  • Phone: 800-211-2105
  • Web:
  • Category: Eye Care

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In the past 2 months I ordered for myself 4 multifocal glasses from Zenni.

Please bear with me: I must discuss perscription & cost for this report to be significant.

The perscription is almost identical in all 4 orders: right eye +3.50 (orders 1-2) or 3.75 (orders 3-4); left eye +1.75 (all 4); both eyes - Add +2.50.
All orders include AR coating.

Order #1 is clear, rimless frame. Total is $88.
Order #2 is 80% dark. Total is $47. I didn't like the frame on me, so:
Order #3 is also 80% dark. Total is $79.
Order #4 is photochromic. RIMLESS FRAME AND LENS SHAPE IDENTICAL TO ORDER #1. Total for this order is $110.

Note that Orders #1 and #4 are some of the more expensive items one can order from Zenni. They would likely cost much more in the mall - but they are not dirt cheap glasses by any standard.

The thickness of the right lens in Orders #2 and #3 is pretty standard.
For some reason, the right lens in Order #1 is fairly thick; still tolerable.
The right lens in Order #4 (identical to #1 !!) is intolerably thick - I just cannot use it.

I am advised to return it to Zenni for a 50% refund - which I will do tomorrow.
I will lose on this order $80 (50% of $110 + $25 S&H - I live in Israel).
I find Zenni's "Satisfaction Guaranteed" a joke, bordering on a ripoff.

Lens thickness in multifocals is not revealed by Zenni. My case shows that there's a wide variation even in identical glasses (I tooks photos - send email to (((RPR removed for security purposes))) and I'll email the photos back).

There's no way to anticipate this issue - it's just a risk that you should be aware of. Never happened to me in the mall - they were always willing to redo the work if it came out faulty.

I hope that this report will be helpful to others.

Customer from israel
Haifa
Israel

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

This report was posted on Ripoff Report on 01/05/2008 04:43 AM and is a permanent record located here: https://www.ripoffreport.com/reports/zenni-optical/san-rafael-california-94903/zenni-optical-same-glasses-fairly-thick-vs-extremely-thick-glasses-san-rafael-californi-297205. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#3 Author of original report

Zenni Optical Same glasses - fairly thick vs. extremely thick glasses

AUTHOR: Customer from israel - (Israel)

POSTED: Saturday, January 05, 2008
In the past 2 months I ordered for myself 4 multifocal glasses from Zenni.


Please bear with me: I must discuss perscription & cost for this report to be significant.


The perscription is almost identical in all 4 orders: right eye +3.50 (orders 1-2) or 3.75 (orders 3-4); left eye +1.75 (all 4); both eyes - Add +2.50. All orders include AR coating.


Order #1 is clear, rimless frame. Total is $88.

Order #2 is 80% dark. Total is $47. I didn't like the frame on me, so:

Order #3 is also 80% dark. Total is $79.

Order #4 is photochromic. RIMLESS FRAME AND LENS SHAPE IDENTICAL TO ORDER #1. Total for this order is $110.


Note that Orders #1 and #4 are some of the more expensive items one can order from Zenni. They would likely cost more in the mall - but they are not dirt cheap glasses by any standard.


The thickness of the right lens in Orders #2 and #3 is pretty standard.

For some reason, the right lens in Order #1 is fairly thick; still tolerable.

The right lens in Order #4 (identical to #1 !!) is intolerably thick - I just cannot use it.
I am advised to return it to Zenni for a 50% refund - which I will do tomorrow.


I will lose on this order $80 (50% of $110 + $25 S&H - I live in Israel).


I find Zenni's "Satisfaction Guaranteed" a joke, bordering on a ripoff.


Lens thickness in multifocals is not revealed by Zenni. My case shows that there's a wide variation even in identical glasses (I tooks photos - send email to NetaAmit@gmail.com and I'll email the photos back).


There's no way to anticipate this issue - it's just a risk that you should be aware of.

Never happened to me in the mall - they were always willing to redo the work if it came out faulty.


I hope that this report will be helpful to others.
Respond to this report!
What's this?

#2 Author of original report

Zenni Optical Same glasses - fairly thick vs. extremely thick glasses

AUTHOR: Customer from israel - (Israel)

POSTED: Saturday, January 05, 2008
In the past 2 months I ordered for myself 4 multifocal glasses from Zenni.


Please bear with me: I must discuss perscription & cost for this report to be significant.


The perscription is almost identical in all 4 orders: right eye +3.50 (orders 1-2) or 3.75 (orders 3-4); left eye +1.75 (all 4); both eyes - Add +2.50. All orders include AR coating.


Order #1 is clear, rimless frame. Total is $88.

Order #2 is 80% dark. Total is $47. I didn't like the frame on me, so:

Order #3 is also 80% dark. Total is $79.

Order #4 is photochromic. RIMLESS FRAME AND LENS SHAPE IDENTICAL TO ORDER #1. Total for this order is $110.


Note that Orders #1 and #4 are some of the more expensive items one can order from Zenni. They would likely cost more in the mall - but they are not dirt cheap glasses by any standard.


The thickness of the right lens in Orders #2 and #3 is pretty standard.

For some reason, the right lens in Order #1 is fairly thick; still tolerable.

The right lens in Order #4 (identical to #1 !!) is intolerably thick - I just cannot use it.
I am advised to return it to Zenni for a 50% refund - which I will do tomorrow.


I will lose on this order $80 (50% of $110 + $25 S&H - I live in Israel).


I find Zenni's "Satisfaction Guaranteed" a joke, bordering on a ripoff.


Lens thickness in multifocals is not revealed by Zenni. My case shows that there's a wide variation even in identical glasses (I tooks photos - send email to NetaAmit@gmail.com and I'll email the photos back).


There's no way to anticipate this issue - it's just a risk that you should be aware of.

Never happened to me in the mall - they were always willing to redo the work if it came out faulty.


I hope that this report will be helpful to others.
Respond to this report!
What's this?

#1 Author of original report

Zenni Optical Same glasses - fairly thick vs. extremely thick glasses

AUTHOR: Customer from israel - (Israel)

POSTED: Saturday, January 05, 2008
In the past 2 months I ordered for myself 4 multifocal glasses from Zenni.


Please bear with me: I must discuss perscription & cost for this report to be significant.


The perscription is almost identical in all 4 orders: right eye +3.50 (orders 1-2) or 3.75 (orders 3-4); left eye +1.75 (all 4); both eyes - Add +2.50. All orders include AR coating.


Order #1 is clear, rimless frame. Total is $88.

Order #2 is 80% dark. Total is $47. I didn't like the frame on me, so:

Order #3 is also 80% dark. Total is $79.

Order #4 is photochromic. RIMLESS FRAME AND LENS SHAPE IDENTICAL TO ORDER #1. Total for this order is $110.


Note that Orders #1 and #4 are some of the more expensive items one can order from Zenni. They would likely cost more in the mall - but they are not dirt cheap glasses by any standard.


The thickness of the right lens in Orders #2 and #3 is pretty standard.

For some reason, the right lens in Order #1 is fairly thick; still tolerable.

The right lens in Order #4 (identical to #1 !!) is intolerably thick - I just cannot use it.
I am advised to return it to Zenni for a 50% refund - which I will do tomorrow.


I will lose on this order $80 (50% of $110 + $25 S&H - I live in Israel).


I find Zenni's "Satisfaction Guaranteed" a joke, bordering on a ripoff.


Lens thickness in multifocals is not revealed by Zenni. My case shows that there's a wide variation even in identical glasses (I tooks photos - send email to NetaAmit@gmail.com and I'll email the photos back).


There's no way to anticipate this issue - it's just a risk that you should be aware of.

Never happened to me in the mall - they were always willing to redo the work if it came out faulty.


I hope that this report will be helpful to others.
Respond to this report!
What's this?

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