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Report: #526658

Complaint Review: CHASE - Florida

  • Submitted:
  • Updated:
  • Reported By: mdl321 — lake mary Florida United States of America
  • Author Not Confirmed What's this?
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  • CHASE , Florida United States of America

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I had a joint account which the other account holder overdrew several years ago. This account was closed by the bank. I maitained a seperate account with the same bank for about 10 years. Chase took over Wamu and recently decided to take the over drawn amount from this old account out of my current account. So ok I agree we owe this money to the bank. However they did not bother to notify me they would be making this deduction to my account. They just took the money, since I had no knowledge of the transation I continued to use the money I thought was in my account. Of course they took the largest transaction out first which left my account over drawn for the next 10 small transactions. This left me with  $350.00 worth of over draft fees. I called the bank to find out waht was going on after seeing the transaction when I checked my account online, I have yet to recieve any notifaction from the bank. When I called the bank they gave me the run around transfering me from one dept. to another for about 30 mins. finanly I was rather annoyed and demanded a supervisor. She told me what was going on and that they would not refund any over draft fees. The next day I went to my branch and was told unless I brought it to a possitive balance they could do nothing and then they could only refund $70.00. Since I have direct deposit of my payroll the bank got my entire pay check. I am a single parent who rarely recieves child support, and they just took all the money I make. Now I have to depend on family and friends to feed us for the week.

This report was posted on Ripoff Report on 11/20/2009 09:47 PM and is a permanent record located here: https://www.ripoffreport.com/reports/chase/-florida-/chase-excessive-over-draft-fees-internet-florida-526658. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
4Consumer
0Employee/Owner

#5 Consumer Comment

right of offset

AUTHOR: lissa110 - (United States of America)

POSTED: Thursday, February 18, 2010

Hi I have had the same thing recently happen to me, I was a customer of wamu and then chase took over however it was a savings acct that had been overdrawn about a month ago. They took money out my checkings without notice, when asking why and requsting the money be returned they used the right of offset term I looked it up it is for loans only not checking or savings accounts, I have since filed with the attny generals office and gotten a new bank.

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#4 Author of original report

Thanx for the Info.

AUTHOR: mdl321 - (United States of America)

POSTED: Sunday, November 29, 2009

I did change banks the next day. I really did not have a problem paying the over draft amount. It was the fees since they did not give me any warning this was happening that I have a problem with. Now they just have a different account with a neg. balance to deal with and no other account to pull from. It's for sure they arn't getting another dime from me. I'm still trying to get some of the fees refunded we'll see. But any way they just lost 3 accounts I closed everything I had with them and my mortgage is next.

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#3 Consumer Comment

I agree with Tim

AUTHOR: Steph - (USA)

POSTED: Monday, November 23, 2009

Tim is right switch banks asap. I used to bank with wamu but when Chase took over hell also took over. I even closed all my accounts with chase and went to Regions and had no problems with them. If there is a regions in your area go to them.

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#2 Consumer Comment

Switch banks ASAP

AUTHOR: Tim - (U.S.A.)

POSTED: Saturday, November 21, 2009

There's not much reason to get into the "right or wrong" of this. Just switch banks. Find a small, locally owned bank or credit union. Things like this will be much less likely to happen, and a smaller bank will be much more willing to work with you when a situation like this does arise.


Chase has gone so far off the deep end with their predatory practices that there is absolutely no reason anybody should continue banking with them. Even those who may argue that this situation was your own fault can't deny that Chase is out to squeeze every last penny out of you.


Now Chase is offering $100 if you open a checking account with them. They don't make much money off checking accounts if no fees are assessed, so the fact that they are trying so hard to get people to move their accounts over should be a red flag. Overdraft fees are the new bread and butter of the megabanks.


Best of luck, and I hope you were able to get back on your feet.

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#1 Consumer Comment

Right to offset

AUTHOR: Ashley - (U.S.A.)

POSTED: Saturday, November 21, 2009
The "right of offset" is a combination of state statutory and common law that allows a creditor to use money that it owes to a debtor to pay past due or defaulted obligations of the debtor to itself. Your bank owed you money in the form of your positive account balances. Let's say that the total positive balances came to $5,000. At the same time, one of your accounts with the bank was overdrawn, and with fees, this amounted to $2,500.

In order for offset to be available to a bank or other creditor, a creditor on one account has to be the same person as the debtor on the other account. That is, a bank would not legally be able to offset money from your personal accounts to pay a loan taken out by your corporate business, unless you were personally a co-signer or guarantor on that loan, but there could be an offset between accounts if they have an owner in common. For example if one account is owned by "A" and another account is owned jointly by "A" and "Z," a bank could collect from the joint account, money to cover an overdraft in the account owned only by "A".


At some point, the bank decides it isn't going to get a deposit from you, so it transfers funds from your positive balances to cover the negative (overdrawn) one. That's offset. The net balances - positive balances minus the overdraft balance - don't change; you have the same amount of money (net), but in different accounts. You started with $2,500 net due you ($5,000 less the overdraft of $2,500). You finished with $2,500 net due you ($2,500 less an overdraft of $0).

Some states have laws that impose restrictions or conditions on a bank's ability to offset balances. For example, Massachusetts requires that a bank notify the customer by certified mail that an offset has been exercised, and prohibits offsets to pay consumer loans unless a notice about the potential for offset is included in the disclosures for those loans. Also, there are federal laws prohibiting the use of offsets to pay credit card account balances.

There have been a number of federal legal decisions handed down in the last few years that address the question of whether funds from Social Security and similar payments can be offset to pay obligations to a bank. While court-supervised legal action, such as attachments, levies, garnishments, etc., are not supposed to reach such funds, offsets by creditors are permitted under federal law. Whether the laws of your state have special provisions addressing offset procedures or restrictions on access to federal entitlement payments, is not known. To find out if you have any recourse against the bank, you will have to contact an attorney.
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