NetTALK continiously promises refund, never gives it back. Keeps me waiting!! BUYER BEWARE! Internet

Just wanted to give an update on my situation. As of 9/24/2010 NetTALK FINALLY processed my refund. I'm still appalled at how they initially handled my refund, but I'm glad that I was finally able to get my money back.

I can't say I had a similar issue with nettalk regarding funding but from what I've seen so far their staff is very helpful. I did not have a refunding issue, but I did have a device issue. Immediately I also seeked a refund but during the process, I figured I may as well try to solve my dead unit. I owned a TK6000 for about a month at the time (close to where they say the trial period ends) and it seemed like I already passed my margin of getting my money back. Understandably at the time I was completely frustrated at the fact that I had probably lost $100 in a now non-working device. I called the techs up to try to get the unit up and running and surprisingly they helped me greatly.  Although the original unit was dead in the water, they helped me expedite  the exchange process. For nettalk, it seems you have to send in the unit, and wait to recieve the new one (huge problem for me since I canceled my old line). Anyway, I was transfered to one of the supervisors there and they send me a unit straight from their headquarters so that I didn't have to wait (2 day air). Once I got my new unit my problems went away, and on top of that they gave me $10 international call credit (which is really good of them considering I must of broken a couple of their tech's ears with all the yelling and whatnot). So the bottom line at least in my case is that I went in furiously and came out overall happy about the whole thing. They have to work on their exchange and refund process but I believe if you talk to the right guys they might help you better. Actually, call the techs! Even if they don't handle all that return stuff they may be able to get you the right people to talk too. Wish you the best of luck and pains me that you had to go through all this, I know it is a huge pain when things go south.

netTALK tries to provide the best customer service. We apologize that you have had a bad experience with our company, but we will do anything within our power to get you refunded as soon as possible.

You can send us your order information and we'll be able to better service you, or you can submit a trouble ticket at http://www.nettalk.co/faq/

Once again, we are sorry for any inconvenience we may have caused you.