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Report: #1438701

Complaint Review: netTALK - Miami FL

  • Submitted:
  • Updated:
  • Reported By: Jason — Austin TX United States
  • netTALK
    1100 NW 163RD DRIVE SUITE B4
    Miami, FL
    United States

netTALK They sold lifetime service, then shut it off. Miami Florida

*Author of original report: NetTalk has re-activated lifetime TK6000 accounts

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I bought a netTALK TK6000 with "Lifetime" service in 2010.  In 2017 they cancelled the service (which was still working until that day) saying it was only for the "lifetime of the unit" (which still worked fine).  I contacted customer service but they refused to reactivate my service.  Very disappointed at their false advertising.

- Jason Spangler

support.nettalk.com/tk6000/tk6000-talk-plan

"

LIFETIME PLAN TK6000

The lifetime works as long as the device is working. If the device breaks then the plan will also be lost. The lifetime plan only qualifies for TK6000.

If your Tk6000 breaks you may upgrade to a DUO which will give you access to the new DUO features, however the plan would be changed to an annual Basic Plan. "

This report was posted on Ripoff Report on 04/14/2018 12:08 PM and is a permanent record located here: https://www.ripoffreport.com/reports/nettalk/miami-fl-33169/nettalk-they-sold-lifetime-service-then-shut-it-off-miami-florida-1438701. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

NetTalk has re-activated lifetime TK6000 accounts

AUTHOR: Jason - (United States)

POSTED: Thursday, April 19, 2018

NetTalk has re-activated lifetime TK6000 accounts at some point since the initial discovery.

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