Complaint Review: Rooms to Go - Montgomery Alabama
- Rooms to Go 6810 Eastchase Pkwy, Montgomery, Alabama USA
- Phone:
- Web:
- Category: Furniture & Furnishings
Rooms to Go I purchase furniture and 4 years later it started falling apart and they did nothing to fix it. Montgomery Alabama
*UPDATE Employee: Rooms To Go
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I went to rooms to go in November of 2011 to purchase new living room furniture. I found a set I liked and bought it. It was leather so I paid extra for the leather protection. It was not cheap. I got it home and it seemed to hold up pretty good for the first 3 years. About the fourth year I noticed the "leather" was peeling. I contacted them and sent pictures and they told me they would prorate the amount and give me credit for a new couch. I went it only to find out that the amount they gave me was not eve a quarter of what the couch costs, so basically I paid full price for a new couch. The amount they gave me covered taxes and shipping. Within a few days of getting it home, I noticed the recliner was starting to peel as well. I contacted them again, only to be told that there was nothing they could do about it because it was a floor model(which I wasn't told about when I purchased it) In the past 6 months, my chair is now completely bare of "leather" and my loveseat has huge areas where the "leather" has peeled off as well. I contacted them again and after several weeks was told they would give me $135 credit but I had to give them my loveseat. Are you kidding me? First of all $135 will only buy a lamp in that store and I'm not giving you my loveseat unless you replace it. I'm so angry. When you buy furniture you expect it to last more than 4 years and you expect the company to stand by what it sells. I will never step foot Ina Rooms to Go again.
This report was posted on Ripoff Report on 08/17/2016 10:30 AM and is a permanent record located here: https://www.ripoffreport.com/reports/rooms-to-go/montgomery-alabama-36117/rooms-to-go-i-purchase-furniture-and-4-years-later-it-started-falling-apart-and-they-did-1323001. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Rooms To Go
AUTHOR: TellUsRTG - ()
SUBMITTED: Wednesday, August 17, 2016
While I understand your disappointment, our offer is non-negotiable. Keep in mind that after the 1 year warranty expires, Rooms To Go’s obligation ends. The offer that was made was done so in the interest of customer service.


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