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Report: #1495811

Complaint Review: APPLE -

  • Submitted:
  • Updated:
  • Reported By: Loran — Daleville United States
  • APPLE United States

APPLE Not what they did but what they didn't do.

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After three hours on the phone and internet I was still unable to speak with any person, just machines or text boxes. After answering ALL of the machine questions and filling in all of the text boxes all you end up with is, your back at your original starting point. Or even worse you sit on hold for a person who never comes on line or the chat person that doesn't chat.  

As they say, thats  a hell of a way to run a railroad.

I suppose if a company has problem hardware or software it would be best to NEVER respond to the consumer. For many years I have thought that Micro Soft was as bad as it coould get. Shame on me. They have nothing on Apple. If there were gold medals for such thing I think Apple would have tham all.

As they said on night court, the tv show, with my medication and this very satisfying vent "I'm feeling much better now"

I really believe that chat or phone support from someone who is untrained, not very conversant in English, working for minimum wage or with a really bad attitude would be better than being ignored.

Thanks.

This report was posted on Ripoff Report on 05/30/2020 01:16 PM and is a permanent record located here: https://www.ripoffreport.com/report/apple/did-didnt-1495811. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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