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Report: #1520045

Complaint Review: apple - Cupertino California

  • Submitted:
  • Updated:
  • Reported By: John — Las Cruces NEW MEXICO United States
  • Author Confirmed What's this?
  • Why? Marco Polo App, 408-974-1010 Free Marco Polo App cost 129.81. Customer support and Apple management dont care. Told I was comitting Fraud. Cupertino California

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Today I recieved a charge of $129.81 on my main bank account. I did not recognize the charge but called the number and a apple representative informed me I signed up for a phone application called Marco Polo. I can not find any information about Marco Polo to post here. 

The representative informed me if approved I might recive a refund in 30 days. The app was not very transparent about fees as we would never sign up for a pay messaging app. I asked to speak with a supervisor and was told I was to not speak that way to the service rep. Then she hung up. 

I called back and asked to speak to a supervisor. Adrian spent about twenty minutes how it takes 30 days if approved. I was told if I had not refuted a charge before it would have to be approve. Implying I was comitting fraud.  Adrian then implied I had to sign up and agree to a paid subscription. That is not true.  I explained this is unacceptable and will go through my bank to handle this.

Being our main bank account this may affect other pay services that use the card associated with apple pay. I have several apple products and will be switching over to android shortly. I can not have people taking money out of my bank account randomly. I would suggest not using or apple products unless you just dont care about your money. I did not authorize this charge. I did request a refund and was told maybe. 

This report was posted on Ripoff Report on 07/26/2022 10:55 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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