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Report: #1489523

Complaint Review: ATT - JONESBORO GA

  • Submitted:
  • Updated:
  • Reported By: Jerry — Fayetteville United States
  • ATT JONESBORO, GA United States

ATT Signed up for internet service. Service works faster than Comcast, but it went out. After calling them for 5 days in a row, decided to put it on Vacation Suspension till they resolve the problem. eVERY DAY FOR 5 DAYS THEY TOLD ME IT WOULD BE ON TOMORROW.JONESBORO GA

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Signed up for internet service. Service works faster than Comcast, but it went out. After calling them for 5 days in a row, decided to put it on Vacation Suspension till they resolve the problem. eVERY DAY FOR 5 DAYS THEY TOLD ME IT WOULD BE ON TOMORROW.

iT NEVER WAS. Turned on my Comcast for a month till next billing cycle 12/5. At end of billing cycle called ATT back to take out of vacation hold. turns out they never actually put it in vacation suspension, but they had notes about it in their system. Service restored.

Then I get an email about 12/20 saying next amount due is 96 dollars instead of 50 dollars on 12/25. I didnt have time to call in and inquire why it was 96 instead of 50. Service is on Autopay but disconnects 12/25, their office is closed on Christmas. So I go ahead and sing into account and pay the putstanding balance.

This is when I find out there is an additional amount due for 10/ something till 111/something, so apparently they want to get paid for services they could not render or was on Vacation hold. Serice still out all day 12/25, just great. Im done with this company, Im trying to sit here and avoid just taking the modem outside on the driveway and smashing it with a sledgehammer.

ATT sucks cause they just cannot coordinate with the customer. They want to automate their systems but they get shitty programmers doing the website. Why arent the Indians answering on Christmas day?, their christmas day is over cause they are across the dateline.

Also, they continually expire passwords so even though their website sucks, you still cant get into it. They want to link accounts, not sure what that means. When they send an email with a bill, its not attached, its just a link to a website to again, you guessed it, login, with password, they expired. They seem to expire passwords every 28 days or so, Makes sense.

They do have a very secure system though, because noone can get in and use it. Kind of like if I buried my car keys in the back yard. Highly secure, but not very useful. Ill be tunring slow Comcast Prepaid modem back on today, to get interent service back, and then by by to ATT.

This report was posted on Ripoff Report on 12/25/2019 09:02 AM and is a permanent record located here: https://www.ripoffreport.com/report/att/jonesboro-ga-signed-internet-1489523. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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