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Report: #1525987

Complaint Review: B&H Photo Video - New York New York

  • Submitted:
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  • Reported By: Mark — Germantown Maryland United States
  • Author Confirmed What's this?
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  • B&H Photo Video 420 9th Avenue New York, New York United States

B&H Photo Video Shipped Broken Device, Refused to immediately replace. Ripped off Veteran New York New York

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On the 24th of april 2023 I ordered a Gimbal from B&H Photo Video. It arrived the follwoing morning. When I went to charge it, the gimbal would not charge. It was powered off, but making ticking sounds. Similar to the sounds of a second hand on an analog clock. I tried both charging ports and left it plugged in over night. Woke up, still no charge. The Gimbal is dead. B&H sold me a piece of junk. 

I contacted ther Customer Service Department. They have outright refused to immediately replace the defective gimbal. They have hung up on me. Parked my on hold for 30- 40 minutes. Their responses to e-mails about the issue are generic and demonstrate that their customer service staff failed basic reading comprehension. Nick K, continually replies to the e-mails without resolving the issue. Then closes with please respond if I can be of further assistance. 

Seriously, I keep replying that B&H has not made the attempt to resolve the issue. I re-describe what the issue is. I then further clarify that I have stated what the said issue is in all previous correspondence and asked for a resolution. Nick K, should run for political office with all his circle responses that do everything but actually resolve the problem.

I demand that B&H immediately ship out a replacement gimbal or immediately refund my purchase. It is my hope this can be resolved amicably. Is that too much to ask for? I mean, it is not like I gave them my hard earned money expecting them to send me a working product. That would be insanity.

This report was posted on Ripoff Report on 04/26/2023 01:00 PM and is a permanent record located here: https://www.ripoffreport.com/report/bh-photo-video/new-york-bamph-shipped-broken-1525987. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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