B&H Photo Video INDUCED ME TO BUY OLD VERSION OF MACBOOK 13" FOR SAME PRICE OF NEW VERSION! New York New York

Well, I gotta say Edison, I am shocked. B&H has always sent me the correct orders and I have ordered from them over a few dozen times. They have never, ever led me astray like other photo retailers online or in person. The folks at B&H take great pride in giving the upmost service to their customers and treating them with honesty and fairness.

I would have to say, while I am completely sympathetic to your situation as I know I would be ripped if I got what I thought was the wrong product, I will have to defend B&H. Perhaps a gentler tone might help you resolve your issue with them. Everyone -- I MEAN EVERYONE -- I have ever spoken to there has always been very happy to help. And none of my orders (at one time) have ever come even remotely close to the price of your MacBook. So I would think they would be especially acquiescent to you being that you have paid a great deal for your computer.

A good rule of thumb with Macs... no offense to B&H -- but I always buy from Mac directly, that way I ALWAYS know what I'm getting. Mac has always been very up front and forthright with their customers. You always know the scoops when you buy from them directly. B&H is a Photographer's store -- and that's the only equipment and items I would ever buy from them. That's really their area of extreme, extreme expertise.

It is your responsibility as a consumer to be aware 100%!!!!!!!!!!!!!!

Henry,

I appreciate the small discount, but note that B&H's competitors (see link below) offer the same product specs for US$ 1099. With the discount of U$ 100, I'm still paying US$ 100 extra for this older version of Macbook than if I bought elsewhere.

I had a similar situation when I ordered from B&H once, though it was for a much lower dollar amount. I ordered the wrong item, realized it once the order was delivered. I called them, got the correct one arranged. They had me ship back the incorrect piece, which I did. The thing that amazed me, though, is they shipped out the correct item, even before receiving the returned item back. Never in a million years would I have thought they would do that. Because of that incredible service on such a small order, they have been my first (and only) choice for any camera equipment I order.

It is your responsibility to confirm what exactly you are buying! B&H, as you see from Mr. Posner's response, is one of the best and most honest camera dealers out there. They will make things right; but again, you have to double check what you are buying, no matter what store!

While we regret Echang9's obvious dissatisfaction and ire, his report is incorrect. The item he selected, placed in his online shopping cart, and subsequently received has a different product code than the item he apparently wanted. The two are both listed on our site and it's understandable he might have selected the wrong one inadvertently, particularly since the two had the same retail price. He received what he ordered.

He purchased the Apple # MB062LLA - B&H # APMB216S13W, but apparently wanted the Apple # MB062LLB - B&H # APMB22S13W.

His complaint is that the order in which we presented our replies to his search query was misleading. The search engine's returns vary depending on what exact search phrase was used. Many databases return search queries with products listed in the order they were posted to the site. Our web site permits the visitor to sort replies by several criteria including price (high-to-low or low-to-high), relevance, brand (a-to-z or z-to-a) or description (a-to-z or z-to-a).

We are sorry Echang9 feels he was mislead and in the interest of customer satisfaction are issuing a $100.00 refund to him. We regret his dissatisfaction but disagree with his unfounded allegation that this was a conspiracy of some sort.

Henry Posner
B&H Photo-Video

While we regret Echang9's obvious dissatisfaction and ire, his report is incorrect. The item he selected, placed in his online shopping cart, and subsequently received has a different product code than the item he apparently wanted. The two are both listed on our site and it's understandable he might have selected the wrong one inadvertently, particularly since the two had the same retail price. He received what he ordered.

He purchased the Apple # MB062LLA - B&H # APMB216S13W, but apparently wanted the Apple # MB062LLB - B&H # APMB22S13W.

His complaint is that the order in which we presented our replies to his search query was misleading. The search engine's returns vary depending on what exact search phrase was used. Many databases return search queries with products listed in the order they were posted to the site. Our web site permits the visitor to sort replies by several criteria including price (high-to-low or low-to-high), relevance, brand (a-to-z or z-to-a) or description (a-to-z or z-to-a).

We are sorry Echang9 feels he was mislead and in the interest of customer satisfaction are issuing a $100.00 refund to him. We regret his dissatisfaction but disagree with his unfounded allegation that this was a conspiracy of some sort.

Henry Posner
B&H Photo-Video

While we regret Echang9's obvious dissatisfaction and ire, his report is incorrect. The item he selected, placed in his online shopping cart, and subsequently received has a different product code than the item he apparently wanted. The two are both listed on our site and it's understandable he might have selected the wrong one inadvertently, particularly since the two had the same retail price. He received what he ordered.

He purchased the Apple # MB062LLA - B&H # APMB216S13W, but apparently wanted the Apple # MB062LLB - B&H # APMB22S13W.

His complaint is that the order in which we presented our replies to his search query was misleading. The search engine's returns vary depending on what exact search phrase was used. Many databases return search queries with products listed in the order they were posted to the site. Our web site permits the visitor to sort replies by several criteria including price (high-to-low or low-to-high), relevance, brand (a-to-z or z-to-a) or description (a-to-z or z-to-a).

We are sorry Echang9 feels he was mislead and in the interest of customer satisfaction are issuing a $100.00 refund to him. We regret his dissatisfaction but disagree with his unfounded allegation that this was a conspiracy of some sort.

Henry Posner
B&H Photo-Video

While we regret Echang9's obvious dissatisfaction and ire, his report is incorrect. The item he selected, placed in his online shopping cart, and subsequently received has a different product code than the item he apparently wanted. The two are both listed on our site and it's understandable he might have selected the wrong one inadvertently, particularly since the two had the same retail price. He received what he ordered.

He purchased the Apple # MB062LLA - B&H # APMB216S13W, but apparently wanted the Apple # MB062LLB - B&H # APMB22S13W.

His complaint is that the order in which we presented our replies to his search query was misleading. The search engine's returns vary depending on what exact search phrase was used. Many databases return search queries with products listed in the order they were posted to the site. Our web site permits the visitor to sort replies by several criteria including price (high-to-low or low-to-high), relevance, brand (a-to-z or z-to-a) or description (a-to-z or z-to-a).

We are sorry Echang9 feels he was mislead and in the interest of customer satisfaction are issuing a $100.00 refund to him. We regret his dissatisfaction but disagree with his unfounded allegation that this was a conspiracy of some sort.

Henry Posner
B&H Photo-Video

While we regret Echang9's obvious dissatisfaction and ire, his report is incorrect. The item he selected, placed in his online shopping cart, and subsequently received has a different product code than the item he apparently wanted. The two are both listed on our site and it's understandable he might have selected the wrong one inadvertently, particularly since the two do had the same retail price. He received what he ordered.

He purchased the Apple # MB062LLA - B&H # APMB216S13W, but apparently wanted the Apple # MB062LLB - B&H # APMB22S13W.

His complaint is that the order in which we presented our replies to his search query was misleading. The search engine's returns vary depending on what exact search phrase was used. Many databases return search queries with products listed in the order they were posted to the site. Our web site permits the visitor to sort replies by several criteria including price (high-to-low or low-to-high), relevance, brand (a-to-z or z-to-a) or description (a-to-z or z-to-a).

We are sorry Echang9 feels he was mislead and in the interest of customer satisfaction are issuing a $100.00 refund to him. We regret his dissatisfaction but disagree with his unfounded allegation that this was a conspiracy of some sort.

Henry Posner
B&H Photo-Video

I've ordered merchandise from B&H Photo Video for several years and have always been satisfied. While I sympathize with the plight of Edson, I don't believe the order of the search results constitutes a scam. His search for MacBook 13 exactly matched 14 items. In my experience with database searches, when multiple items are exactly matched, the database will return the items in the order in which they were entered into the database. Therefore the most recently entered item (the "newest" one) would be the last item in the list.

I've found when a search results in more than a few items, it's a good idea to resort them by price. If Edson had done that, the 2 Mac laptops in question would be listed next to each other. That might have led Edson to wonder why the two were the same price and compare them more closely.

Finally, I don't think someone answering a customer service line would necessarily be aware of the nuance of difference between an Intel GMA 850 and an Intel GMA X3100 since they have nearly identical clock speeds. Edson is correct that the X3100 processor is faster but I wouldn't expect everyone to know that. B&H is primarily involved in cameras and video equipment; computers are definitely a sideline for them.

Again, I appreciate Edson's frustration but I believe it should be chalked up to 'live and learn'.

Tom
Folsom, California