Report: #1199698

Complaint Review: B&H Photo Video - New York, NY New York

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  • Reported By: rickpat — Chantilly Virginia
  • Author Not Confirmed What's this?
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  • B&H Photo Video 420 9th Ave New York, NY, New York USA

B&H Photo Video Prominently Advertising Obsolete Software New York, NY New York

*Author of original report: Correct version obtained

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As of 1/6/15, B&H is offering TurboTax for Business 2013 in a Google sponsored search result, rather than the updated 2014 version of the software. Such prominent product placement makes it exceedingly easy to accidentally buy this obsolete version. That's unfortunately what happened to me. All of the other vendors (Staples, Office Depot, etc.) that come up on the Google sponsored search result naturally and responsibly feature the 2014 version, which 99 percent of buyers are no doubt looking for. The B&H customer service manager with whom I spoke countered that some people still need the 2013 version. That may be true, but it's probably 1 percent of buyers. He refused providing me with the 2014 version, and refused a refund. That's surprising, given how B&H's advertising department is so easily misleading people into buying an obsolete product. It's a very irresponsible business practice, in my view.

This report was posted on Ripoff Report on 01/06/2015 11:05 AM and is a permanent record located here: https://www.ripoffreport.com/reports/bh-photo-video/new-york-ny-new-york-10001/bh-photo-video-prominently-advertising-obsolete-software-new-york-ny-new-york-1199698. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Correct version obtained

AUTHOR: rickpat - ()

POSTED: Tuesday, January 13, 2015

Later B&H reiterated that they cannot issue a refund or the 2014 version, and suggested that I contact Intuit to request the 2014 version. I did contact Intuit, told them of my situation, and they speedily granted me a 2014 version free of charge.

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