Report: #1503932

Complaint Review: Coleman Furniture - Cedarhurst NY

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  • Reported By: Carol — Staten Island New York United States
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  • Coleman Furniture 33 Washington Ave Cedarhurst, NY United States

Coleman Furniture Renegade Furniture Alberta Sea Foam Slipshod Sofa Cedarhurst NY

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This sofa is of extremely poor quality. The sofa was delivered on 7/8/20.  Within a month of very light use the cushions started to wear and became quite uncomfortable.  When two people had the sofa in the reclined position, the sofa became very unstable with very little movement.  The sofa would feel like it was going to tip. Upon inspection of the sofa from the underside, I could see that this was made in a very slipshod way and called Coleman to complain on August 5th.  I was referred to Coaster and was transferred to several representatives that could not help me. After much run around, Coaster referred me back to Coleman in September.

I was only able to start a warranty claim with Coleman.  Challenging the quality was not an option. Coleman Furniture falsely advertised that the company Coaster Furniture, is an American manufacturer.  The sofa was manufactured in China.  Also, the foam is advertised as being memory foam.  Through my attempts to settle the above-stated  issues with Coleman and Coaster Furniture it was stated that the memory foam is only in the seat.  After inspection of the sofa and using it for a short time, I could see that description on the website is very sketchy. During my original discussion with Coleman Furniture when I was considering my purchase, I was assured that this sofa was of very high quality.

Coleman passed the issue off as being the manufacturer's fault.  Ultimately Coaster, the manufacturer, stated that my complaint is just a case of "buyer's remorse" and did not address any of my quality concerns.  I have an email chain that begins on September 23rd to show the claim, the denial, and my rebuttal. My claim included pictures and videos.  At this point in time, January 2021, the sofa cushions have broken down and sag and instability is getting worse. This is with very little use because neither me nor my son like to sit on it and definitely do not want to recline in it. The sofa cost over 1500.  Anyone would expect the sofa to last past 3 months.  The photo of the seat is after 1 month of use.

This report was posted on Ripoff Report on 01/15/2021 11:41 AM and is a permanent record located here: https://www.ripoffreport.com/report/coleman-furniture/cedarhurst-ny-renegade-sea-1503932. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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