Report: #1496292

Complaint Review: Gearbest - Staten Island New York

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Ripoff Report is Xcentric Ventures

Submitted: Fri, June 12, 2020
Updated: Fri, June 12, 2020
Reported By: Christopher — Katy TX United States

Author Confirmed

Why?

Gearbest 84 Granite Avenue, 2nd Floor Staten Island, New York United States

Phone: (347) 767-3793
Web: www.gearbest.com
Category: Audio & Electronic Retail Stores, camera, Cameras & Video, Cell phone, Cell Phone cases and accessories , drone, Electronics, mobile phone, Video DoorBell, watches, Webcam, Wireless earbuds

Gearbest Purchased Drone Was Never Delivered After 5 Months Staten Island New York

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I was looking to purchase a Hubsan Zino 2 drone. I went to the Hubsan website to purchase, but was re-directed to www.gearbest.com. I found the drone on the Gearbest website, and purchased it for $399.99 on January 11, 2020. I paid for it with PayPal.

On January 17, 2020, I also purchased an extra drone battery and carrying bag for $80.00 on the Gearbest website. After several weeks of waiting on the shipping confirmation, which I never received, I contacted Gearbest Support on the website. I received a response that the drone was in high-demand, and it was on backorder.

I also contacted Gearbest Support in March and April 2020, and received the same response from Gearbest, the product was in high-demand, and is on backorder. Now, 5 months after the initial purchase, I still have not received the drone or heard from Gearbest.

Report Attachments:

Extra Battery and Carrying Bag Receipt

Original Drone Purchase Receipt

This report was posted on Ripoff Report on 06/12/2020 08:26 AM and is a permanent record located here: https://www.ripoffreport.com/report/gearbest/staten-island-ny-purchased-1496292. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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