Complaint Review: Keystone RV - Goshen Indiana
Keystone RV Makes Junk Goshen Indiana
We have a 2017 Keystone Premire, lots of small problems like furnace duct work not connected properly, saw dust everywhere they cut a hole for electrical or pumbing, straping on the ceiling falling off. In August 2018 bigger problems were CO2 not going off when one of the stove dials were left on by mistake. Biggest problem was the axil pin was not set into hole provided which has caused our trailer to lean to the right and wear out our tires and cause a leak to one of the grey tanks. We had no idea the trailer was leaning until we were followed by family and they took pics.
Keystone was sent pictures of the axil pin out of place, the condition of our tires and of the grey tank leak, our trailer was at the dealership for over 8 months trying to sort out who's problem this was, warranty company says its a manufacturing defect, keystone blamed DEXTER who makes the axils, but DEXTER does not assemble the trailers. In the end Keystone says it's our fault as we overloaded our trailer and did not check the bearings on the 1st year anniversary of us owning it.
Keystone will not take responiblity for their poor workmanship, in the end we had to pay to get our trailer back, not happy and do not recommend any trailers that are under the THOR umbrella.
To anyone who is looking for a trailer please do your homework and investigate the trailer company and see if they fall under THOR industries.
This report was posted on Ripoff Report on 06/26/2019 06:48 AM and is a permanent record located here: https://www.ripoffreport.com/report/keystone-rv/goshen-indiana-makes-junk-1481016. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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