PayPal False advertising for purchase protection. Breach of contract. Lack of due diligence in resolving disputes and representing their buyers!

Dispute notes with PayPal: 

April 14, 2020

Dear PayPal,

I purchased 20 led flame lights on Face Book from a company named JENBIRD who stated that they were an American company located on the east coast. This is just another bait and switch rip off from China! You have there, (3) pages of unresolved complaints on you website from other PayPal customers who have also been intentionally mislead..My money is gone and I have no communication from them at all. The JENBIRD website has been removed and so has the Liyang Chengbo Furniture Co., Ltd. Website I made this purchase through PayPal because this transaction was “Guaranteed” by you.

I want to stop this transaction and get my money back. The only reason I made this purchase was because it was guaranteed by PayPal. Keep your promise to your customers and go after this company. If you can’t resolve this I am due a refund. Your prompt attention is greatly appreciated. Thank you. Please keep me advised as to your progress.

Hello Marily Badger,

We received the case(s) you filed on April 23, 2020.
We have reviewed this transaction(s) and are denying your case(s). This decision was made because we received shipment tracking from the merchant confirming that the merchandise was delivered.
We're sorry for any problems you may have experienced with the transaction(s).
Transaction information:
Dispute Case ID: PP-D-63053432
Transaction Amount: $159.80 USD
Dispute Amount: $159.80 USD
Transaction ID: 7WV67482169284002
Transaction Date: April 12, 2020
 

Thanks,
PayPal

I did receive a box of child’s play lights. Total garbage that in no way resembled the stolen photos that JENBIRD used to advertise and sell counterfeit merchandise. I will be closing my PayPal account and I will no longer purchase anything off of FaceBook!

Pay Pal never checked back with me to see WHAT I supposedly received.  They just happily closed the case with out even checking as soon as they saw a tracking number.  I ordered 20 36" LED Flame Torch lights and I received 12 I foot tall toy lights that are headed for the trash can.