Paypal Paypal Backs Fraud and Refuses to Help Customer San Jose California

I bought a cell phone through Swappa that was advertised as BRAND NEW and payed for it through Paypal. Part of my payment came off of my credit card attached to Paypal and the rest came from my Paypal balance.

After receiving the phone, it was discovered that the phone was not new, but was a very poorly done, refurbished phone and the battery swelled and pushed the screen off of the phone after 2 months of use. I tried to deal with the seller directly and they refused to help. Seller instructed me to take the phone for repair and gave me the names of local repair facilities to take it to.

Next, I messaged Swappa and they didn't even reply so I began a dispute process. My credit card company refunded the portion that was charged through them after I sent over documented proof that the phone was NOT NEW AS ADVERTISED. It was plain and clear evidence from a third party (cell phone repair facility that the seller told me to take the phone to for repair).

I sent the same documentation to Paypal and Paypal refused to help me, stating that I had extended use of the phone over the 2 months since buying it and implied that my "extended-use of the phone" is the problem. Beware of buying through Paypal!