Complaint Review: SmartFax -
SmartFax J2 Global J2 J2 Global Inc., and its affiliates. Won't allow cancellation!
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You are not able to cancel once you sign up. I opened a free trial for this online fax service and then decided to cancel the service the same day. First of all, when you go to the billing section on the website it sends you a page that says you can cancel by clicking a link. There is no link that works.
The only way is to call the 800#. I tried but they never answer the phone. So I sent an email to customer service (the email that the site provides), and received no response, but lo and behold, they charged my credit card and you cannot delete your card number in your account. Stay away from SmartFax or J2 Global.
This report was posted on Ripoff Report on 04/20/2019 01:51 AM and is a permanent record located here: https://www.ripoffreport.com/report/smartfax/j-global-j-j-global-wont-1477438. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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