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Report: #1500871

Complaint Review: SOUTHWEST AIRLINES - DALLAS TX

  • Submitted:
  • Updated:
  • Reported By: United States
  • SOUTHWEST AIRLINES 2702 LOVE FIELD DRIVE DALLAS, TX United States

SOUTHWEST AIRLINES Airline reservations cancel dur to COVID 19 and was sent email stating travel funds would still be good through fiscal year 2021 but was L-I-E-D to. Airline wants money ticket money for cancel flight. DALLAS TX

*Consumer Comment: Fiscal Year?

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One of the common incorrect assumptions is to think that airlines that are still looking for TAXPAYER'S BAILOUT is that they do the RIGHT THINGS. It is sometimes even assumed that they have a broader considerably of values for active duty military and veterans. You would even probably further consider that anyone that are or has been military afflicted would be valued to this country. What is important is that decisions and opinions when interpreted in writing are obvious statements that has an impact on individual lives.

It cannot be denied that some airlines will use their authority in self-serving ways. Prior to the COVID 19 epidemic I had booked tickets on Southwest Airlines. For years I had been traveling with them and THOUGHT I had finally found a TRUSTWORTHY and RESPECTFUL airline as a veteran. The reservations were canceled due to the COVID high peak outbreak. Southwest sent an email stating that I had a grace period until fiscal year 2021 to utilize the canceled tickets due to the COVID issue. Relying strictly upon the email I decided to rebook other reservations for the prior paid airline tickets. Well the fabricators and manipulators that has a vested interest in misleading the general public L-I-E-D!

Well when you want to confuse and distract through deception what better way to do it during the COVID 19 epidemic I called the airline and was told that the tickets were NO GOOD and I would have to pay $100 dollars additional to make new reservations although, I lost $88 dollars. Now they want to push their BAILOUT strategy and use their platform of perceived creditability while constantly using deceptive tactics for financial gain.

This report was posted on Ripoff Report on 10/13/2020 09:25 PM and is a permanent record located here: https://www.ripoffreport.com/report/southwest-airlines/dallas-tx-airline-cancel-dur-1500871. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Fiscal Year?

AUTHOR: Robert - (United States)

POSTED: Wednesday, October 14, 2020

Your report seems to be lacking a few details, so a few things.

First it seems VERY unlikely that you would get an e-mail with a such a generic date as being valid to "Fiscal Year 2021". However, if we figure that is what the e-mail stated, realize that with many companies their Fiscal Year starts on July 1st, or October 1st. I do not know when their FY starts, but if it started in July or October 1st they are currently in FY 2021.

The other issue is that according to Southwest it seems that most credits have been extended to 2022. So you are leaving something out here if they are saying yours have expired.
https://www.southwest.com/rrcoronavirusupdates/

This brings up the second possibility, you say you have to pay an "additional" $100. So is the new fare $188? If so you didn't lose anything. With Southwest, even before COVID, you get a "credit" of the amount you paid. When you select a new flight you use that credit towards the cost. If the new flight is a higher fare you pay the difference.

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