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Report: #1494268

Complaint Review: Total Home Protection - Edison New Jersey

  • Submitted:
  • Updated:
  • Reported By: Annoyed Customer — Pasadena MD United States
  • Total Home Protection 300 McGaw Drive Edison, New Jersey United States

Total Home Protection Will not repair appliances or compensate appropriately Edison New Jersey

*Consumer Suggestion: Read your contract

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Beware, this company will not repair your appliances, nor compensate you for replacement.  This is my second claim with them, where I have a $2,000 LG refrigerator (cost is roughly $1,700) in which Total Home reuses to repair. The total repair cost is only about $493. Instead they are only offering me $200 to replace the fridge.  This is unacceptable.
 
I had a similar issue with the 1st claim regarding my washing machine, where I had a $650 washing machine (energy efficient, front load, 4.5 Cu, multi cycles...etc.) and Total Home offered me $100 to replace it stating they compared it to the cost of a similar washing machine (top load, not energy efficient, 2.3 Cu, 2 cycles).  When asked what similar feature there compared it with, the lady in charge of the case said 'It washes clothes'..... that is a definition of a washing machine...not a feature.  I was able to get them to to go up to $200 in which I was told it could take up to 8 weeks to receive a check, but the check never came.  In fact after 14 weeks, I was finally able to get a hold of a manager, who then credited my account $200 instead of cutting a check.

This report was posted on Ripoff Report on 04/21/2020 09:00 AM and is a permanent record located here: https://www.ripoffreport.com/report/total-home-protection/edison-new-jersey-repair-1494268. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Suggestion

Read your contract

AUTHOR: Flint - (Afghanistan)

POSTED: Tuesday, April 21, 2020

Did you bother reading the contract before shelling out cash?  For this particular company, they specify that they will pay for the cheapest unit of like capacity, and this payment is capped by

a) THEIR cost of repairing the unit or

b) the depreciated value of the appliance. 

So if they determine that they could have repaired the appliance for $50, they won't pay you more than that, even if they refused to actually repair the appliance and you had to pay much more.  Oh, and the best part: the agreement specifies mandatory binding arbitration under the COMMERCIAL rules, and the maximum award is limited to $1500.  Since even the filing fee for such arbitration is much higher than that, you have basically waived any right to sue them, and they are free to do whatever the hell they want.

Home warranties are a ripoff 100% of the time.  You are about as likely to benefit from it as you are to win an iPad in a claw machine.  This one is certainly no exception.

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