Complaint Review: Total Home Protection - Edison New Jersey
Total Home Protection Will not repair appliances or compensate appropriately Edison New Jersey
*Consumer Suggestion: Read your contract
Beware, this company will not repair your appliances, nor compensate you for replacement. This is my second claim with them, where I have a $2,000 LG refrigerator (cost is roughly $1,700) in which Total Home reuses to repair. The total repair cost is only about $493. Instead they are only offering me $200 to replace the fridge. This is unacceptable.
I had a similar issue with the 1st claim regarding my washing machine, where I had a $650 washing machine (energy efficient, front load, 4.5 Cu, multi cycles...etc.) and Total Home offered me $100 to replace it stating they compared it to the cost of a similar washing machine (top load, not energy efficient, 2.3 Cu, 2 cycles). When asked what similar feature there compared it with, the lady in charge of the case said 'It washes clothes'..... that is a definition of a washing machine...not a feature. I was able to get them to to go up to $200 in which I was told it could take up to 8 weeks to receive a check, but the check never came. In fact after 14 weeks, I was finally able to get a hold of a manager, who then credited my account $200 instead of cutting a check.
This report was posted on Ripoff Report on 04/21/2020 09:00 AM and is a permanent record located here: https://www.ripoffreport.com/report/total-home-protection/edison-new-jersey-repair-1494268. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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