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Report: #1485617

Complaint Review: Total Home protection - PHILADELPHIA PA

  • Submitted:
  • Updated:
  • Reported By: Donald — Loganville Georgia United States
  • Total Home protection 325 Chestnut Street suite 800 PHILADELPHIA, PA United States

Total Home protection refused to replace defective AC unit PHILADELPHIA PA

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I contacted this company as one of my AC units stoped cooling. the units are over ten years old. they sent three different people out the first one whom i pade the service fee of $100 to stated the unit was just worn out and would need to be replaced as these units run as r21 thay had to be replaced with a newer type of system.

The second person came buy and put the company o speaker phone covered the same things with the company and there represenative told the repair person the company would deny the claim as the cost was around $4000.

The company repsentative asked if the unit was grounded the tech said yes but just worn out. They claim the tech said the compressor was shorted to ground therefore they were off the hook for the repair as short to ground was a exclusion of there warranty.

At no time did the tech say shorted to ground and this could only happen if they twisted the questions to imply this results. I have had two other companies look at this and they both stated normal wear and tear usage casued the failure. This company continues taking there monthly payments without any service.

 I am a 76 year old senior without AC in the south.

This report was posted on Ripoff Report on 09/27/2019 10:27 AM and is a permanent record located here: https://www.ripoffreport.com/report/total-home-protection/philadelphia-pa-refused-ac-1485617. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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