Tracfone Wireless Incompetence Galore Miami Florida

I've been using Tracfone for almost three years, with three phone numbers. I have never, NEVER, been able to change a plan or make a purchase without a time-wasting problem. Online, their system is amateurish, often performing with glitches about which their chat-line reps say, "Oh, yes, we sometimes have that problem."

On the phone, their polite/ professional reps speak in heavily accented English requiring frequent "What did you say?" requests. My last attempted transaction involved receiving a SIM card that was defective (discovered after wasting a pay-by-the-minute hour).

The replacement they sent was the wrong size, and after being told repeatedly "You can buy another SIM at WalMart" and then 20 minutes of being passed around, eventually to a warehouse, I realized that this incompetent company needs to lose my business. I'd rather have no phone than a Tracfone.