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Report: #1511772

Complaint Review: Verizon - Califon New Jersey

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  • Reported By: Carol — Califon United States
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  • Verizon 1 Boulder Field Rd Califon, New Jersey United States

Verizon BAIT AND SWITCH: Sales rep Dustin Gordon promised incentives to get me to switch 4 lines but Verizon refuses to honor the incentives Califon New Jersey

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June 21, 2021 sales agent Dustin Gordon offered these incentives for me to switch my account and 4 lines from AT&T to Verizon:  It was very clear that it was $650 in bill credits for EACH of the 2 new lines where new phones were needed if I send in my 2 incompatible phones.  I was very clear that TWO $300 gift cards were coming from the lines where we kept our phones.  So $1900 in incentives.   This should be in recorded tapes of the June 21 2021 sales call with Dustin Gordon who lied and used bait and switch tactics to get the account. 

I also followed up with 2 other sales reps during the next month spending hours on the phone each time.  They confirmed what Dustin had told me.   One said the gift cards would come in the mail.  I sent in my existing phones that weren’t compatible (one a brand new $500 Samsung S20 FE phone).  THEN, when I called AGAIN SINCE NO CREDITS WERE FORTHCOMING, they told me the only promo available was a buy one get one.  THIS WAS NOT WHAT I WAS OFFERED.  I would not have sent in my brand new $500 phone for a buy one get one. 

Which by the way, they are now telling me they have no record of my returned phones being logged in at their warehouse even though UPS shows it being delivered (um, maybe because it was a BRAND NEW $500 phone and it was stolen at the warehouse?!).  And the real slap in the face is that all the reps I spoke to in August (after the 3 who had confirmed the earlier offer) said the two $300 gift card offers had expired.  AFTER THE FACT, they said I was supposed to go online to apply for the gift cards.  I have spent a total of 14 hours on the phone with Verizon (including 3 hour initial sales call), spoke to 3 reps, and NONE of them are authorized to help with what was promised. 

Social media reps are the worst as you get a new rep with each message sent and you just have to keep explaining over and over and over to no avail. So speaking to a Verizon rep is useless and a waste of time.    My phone bills are very high, MUCH HIGHER, than what Dustin Gordon told me it would be.  And I’m tied to a lying deceitful company for 2 years to top of it all.  I want out of the contract, I want my money back for the overcharges they’ve been billing me since June 2021, and I want my old phones back.   I have more info, names, dates, etc if this is needed.


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