Walmart especially during Black History Month Alexandria VA

On Friday, February 9, I visited Store #5753 (6303 Richmond Hwy) to return some items.  I shared the following with NIHAD (Associate):

1.     This receipt (as I am handing it to her) is for some of the items (that I was pulling out of the bag).

2.     The receipt for some of the items were at home, but I have the receipt on my phone.

3.     I was told that it was my understanding that she can look up the receipt using my credit card (and she agreed).

4.     I want all the credit to go back to my credit card.

While executing the transaction NIHAD shared that she could not find some of the items and offered the reason being that Store #5753 did not have the same items in inventory. 

I shared such was odd because I returned some of the same items the day before in that very store without the receipt and it was able to be found using my credit card.  NIDHAD presented me with a credit receipt as well as a Walmart card for the items that I did not have receipt for.

I shared that I did not want or request a Walmart card. 

NIHAD told me that I had. 

I made it clear that I had not and repeated #1 - #4 above.  NIDHAD cut me off twice while do so and as she did, NIDHAD raised her voice each time.

I told NIDHAD that her raising her voice as if I could not hear or as if I am a child is not welcoming and I don’t tolerate such – especially during Black History Month.  I told her that I am grown old man – 70 years old and I had raised my voice a single time.

Stanley, Team Lead, approached and claimed he did not hear any of our conversation.  I shared what happened and reiterated that I will not tolerate such behavior – especially during Black History Month.  Handing me the items that I did not have a receipt for Stanley ensured me that I could return them with my receipt.  I left disappointed and disgusted.

Even though I had purchased the items at Store #5753, I drove a few miles south and interestingly the Associate there found the items immediately.  The Associate said I multiple receipts in the system and NIDHAD simply did not look at all of them as she successfully credited my credit card.

NIDHAD raising her voice was unnecessary and rude.

NIDHAD doing as she pleased and not as I asked is a cry for additional coaching or training.