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Report: #1284360

Complaint Review: Ace elite - Nationwide

  • Submitted:
  • Updated:
  • Reported By: JackDoyal — New Orleans Louisiana USA
  • Author Confirmed What's this?
  • Why?
  • Ace elite Nationwide USA

Ace elite Netspend Locked my funds for supposed security breaching. But had no problem only allowing store transactions New Orleans Nationwide

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So I get this reloadable debit card, thinking it'll be easy to manage while on  this new job.  I call the bank to activate it, it says it's activated.  So I go to an atm to withdrawal money, and it declined. I called the bank, literally get put on hold 45mins. Finally talk to an agent, she says that they never received documents for my security.  So I send them the documents.  And 8hrs later,I get an email confirming they received it but I still couldn't get my money, let alone actually have access to it.  I call back again asking what the hold up is considering I had just received an email stating that they confirmed they got my documents.  They claim they never received it.  Then the next agent says "ok, I'll go right ahead and make your account limitless" the next day, I can literally only go to a store to buy items, but can't withdrawal money.  They never even informed me that they cancelled my initial card that was coming in the Mail.  

This report was posted on Ripoff Report on 02/02/2016 12:58 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ace-elite/nationwide/ace-elite-netspend-locked-my-funds-for-supposed-security-breaching-but-had-no-problem-1284360. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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