Ally Bank Unable to obtain vehicle title after payment in full. abc NJ

This Bank hopefully operates within the laws of each State, pertaining to release of a paid in full vehicle title. I was advised by Ally that if I would like the Title in less than 10, thats TEN days, I could send the final payment by an Ally approved wire service and receive the title in 5 days.

I travelled to a Walmart, paid the fee, and only received an overpayment refund in 7 days, not a title! I called and was advised that the Title was mailed 7 days ago,without any tracking service. An incredibly important document, that without it my vehicle cant be sold, is sent without tracking. I have now lost the sale of this vehicle and possibly the Title!

If this title is lost I am going to have to go try and complete a lengthy process with my State Motor Vehicle Division. Ally wilI blame the USPS, but it will be totally their fault for not providing tracking.   We are in the year 2019, and Ally Bank is providing customer service common in 1919. Stay far away from this internet so called Bank. I didnt and Im truly paying the price for my poor decision.