Ally bank Ally financial Lease agreement extension. What a terrible financial institution Online based only Internet

 Ally bank Worst company ever... I asked for lease extension.... first rep mailed it then said never received it back even then I sent it certified and it was signed for. They started calling me daily with collection action threats. This group of reps are in Philippines.... I was unable to understand any of the reps I spoke with and They had no idea what was going on..... when I asked to speak with a rep in bloomington they told me they didnt have number to the collection dept. So your telling me collection calls come from Philippines but the dept. Is in Bloomington and they have NO idea what is going on with there Philippine counter part.... WHAT A SCAM! ITS IMPOSSIBLE TO GET OUT OF COLLECTIONS AND PAY FOR THE ACCOUNT. Each phone call takes an hour to get nowhere with this POS ally bank!!