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Report: #1250572

Complaint Review: Ally Financial -

  • Submitted:
  • Updated:
  • Reported By: zenwishes — Chebboygan Michigan United States of America
  • Author Not Confirmed What's this?
  • Why?
  • Ally Financial USA

Ally Financial Took a Month's Payment for 1 Day of Possession Louisville KY

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We recently leased an automobile and the finance company we used was Ally Financial.  I made my payments automatically from my checking account each month.  The payment fell due on the 30th of each month and I paid ahead by a couple of days just so that we would never be hit with a late fee.  On July 30th, I paid a full month for the lease of my car.  On July 31st, we turned in the lease early to our car dealer and traded it for another vehicle.  I believed that since we had the car one day, we should not have to pay a full month's payment.  I called Ally and was told that they would be keeping the entire payment.  The person was heavily accented and difficult to understand.  I asked to speak with her supervisor since I thought that perhaps the trouble was in the language difficulty we were having.  I'm not truly convinced that I was actually given to another person since the accent was the same but it's possible if the service department is in another country.  After putting me on hold I was told that once the payment "matures" or becomes due, it doesn't matter if you keep the car or not, they keep the money.  Then to add insult to injury I got a letter from them a month later chewing me out for cancelling insurance on the vehicle and telling me that I had to get insurance or they would charge me for it.  After holding a long time, the insurance thing was cleared up but I'm fuming about the payment issue.

This report was posted on Ripoff Report on 08/24/2015 11:57 AM and is a permanent record located here: https://www.ripoffreport.com/reports/ally-financial/ally-financial-took-a-months-payment-for-1-day-of-possession-louisville-ky-1250572. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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