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Report: #216890

Complaint Review: Bath Fitter - Lewisberry Pennsylvania

  • Submitted:
  • Updated:
  • Reported By: Bala Cynwyd Pennsylvania
  • Bath Fitter 542 Industrial Drive Lewisberry, Pennsylvania U.S.A.

Bath Fitter ripoff Crooked Tub Lousy Illigal Plumbing Decptive Business Practices Lewisberry Pennsylvania

*UPDATE Employee: The tub liner was NOT installed crooked and Plumbing has NOT failed

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The Tub was installed crooked. Bath Fitter explained that it was 100% satisfaction guarantee. Asked for new tub to be installed. Bath Fitter agreed and final charge was signed assuming new tub would be provided. Bath Fitter returned two days later and instead of installing a new tub - existing crooked tub was bent and forced to the point where water ponds at wall and tub is still crooked. End of tub unfinished with sharp edge potential for injuring children in our home. Plumbing work was done in violation of Building Codes. Work was inspected by Township and failed. Plumbing work conducted does not meet any code known to mankind. Bath Fitter personnel handling our installation and complaints were discourteous, rude, argumentative, and constantly said one thing and did another repeatedly. Bath Fitter personnel also did damage to our bathroom and home and seriously upset my wife who was 7 months pregnant at the time.

John
Bala Cynwyd, Pennsylvania
U.S.A.

This report was posted on Ripoff Report on 10/20/2006 04:56 PM and is a permanent record located here: https://www.ripoffreport.com/reports/bath-fitter/lewisberry-pennsylvania-17339/bath-fitter-ripoff-crooked-tub-lousy-illigal-plumbing-decptive-business-practices-lewisber-216890. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

The tub liner was NOT installed crooked and Plumbing has NOT failed

AUTHOR: Frank - (U.S.A.)

POSTED: Friday, December 29, 2006
The tub liner was not installed crooked; the skirt simply did not line up with the grout lines of John's tile floor in his 100 year old home. Replacing the tub liner would not have solved this problem, as it was installed properly. John requested that we force the skirt to line up with the tile floor instead of correcting the problem with his floor. The installation of the tub liner was done correctly. Bath Fitter's licensed plumber spoke with the plumbing inspector for Lower Merion Township who had no problem with the work we did for John. There is no record of a failed plumbing inspection and Bath Fitter's installation is in perfect working order in John's home to this day.

Bath Fitter has been nothing more than patient and courteous in our dealings with John from the very beginning. We strive for 100% customer satisfaction but that is in no way a promise to provide our services for free.

Bath Fitter has successfully defended John's malicious attacks with his bank card company and the Better Business Bureau; all complaints have been resolved in Bath Fitter's favor. We retained an attorney to negotiate a settlement with John in an effort to have this report updated by its author. Now John's initial request for compensation has doubled, continuing his unreasonable attempt at trying to get his Bath Fitter work for free.

Unfortunately anyone can post anything on the internet, where there is no consideration for evidence or facts. Before you take John's word for it; why not ask one of the 100's of thousands of other satisfied customers that Bath Fitter has served.
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