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Report: #1465157

Complaint Review: BBVA Compass Bank -

  • Submitted:
  • Updated:
  • Reported By: samnang — KENT United States
  • BBVA Compass Bank

    ,
    United States

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Opened a checking account with them only, I funded the account and everything. Recieved my debit card starting using it with no issues up until they froze my account out of the blues. I still have $510 in that account but i am not able to access it. called customer service they told me I needed to go into a branch, that's a big issue because i am in Washington state where there isn't a local branch. Told them that and they seem to be confused and said there is nothing they could do so they gave me phone number to a random branch in Alabama and said i need to call them and work it out. So i have been trying to call them every day and never got a live person to answer! hmmmm What am i supposed to do it has almost been a month that my money is still being held hostage by them! Why can't they just closed the account and send me my money back like any other normal bank? but no, my money is still stuck there and i don't know what to do this is bill money and they have no idea the burden they have caused. BBVA I really just want my money back! I regret ever opening this account this worst the worst decision I have made in my life!

This report was posted on Ripoff Report on 10/20/2018 08:55 PM and is a permanent record located here: https://www.ripoffreport.com/reports/bbva-compass-bank/-/bbva-compass-bank-bbva-compass-banks-are-thieves-nationwide-1465157. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
3Consumer
0Employee/Owner

#1 Consumer Comment

If They Can't Verify Who You Are - Then YES

AUTHOR: Jim - (United States)

POSTED: Monday, October 22, 2018

For starters, no one who comments works for a bank.  We simply know more, and fortunately there is a rebuttal button for people to provide a comment.

Now, the bank can absolutely hold your money without letting you have any of it.  Evidently the bank believes there was either a suspicious transaction on your account, for which they placed a hold on your money to protect you from someone stealing it, or you opened the account, and it was determined later that you should not have had the account opened.  As another commenter stated, this is something you were made aware of either in writing, or by someone in customer service, and you know the reason why.  Nobody stole your money, and you know that too.  It should be noted that something like this would have happened at just about any bank.

The obvious solution here is that you will have to travel to the closest branch near you, even if that happens to be out of state.  You will need to verify your identity so that the bank can allow you access to your funds.  You should then close the account, and move your banking relationship to your other account where your paychecks are being deposited, or if you wish to segregate these funds - to another bank in your state.

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#2 Consumer Comment

Of course they are confused

AUTHOR: Robert - (United States)

POSTED: Monday, October 22, 2018

When most people open a bank account at a "Brick and Mortar" bank, they look for banks that have a presence in their area.  So it is really no surprise that when you called them they seemed confused. As what you are telling us is that even though you have a bank you deal with in your area and dozens of other banks or even Credit Unions to chose from where you live, you went online and chose a bank that doesn't even have a branch within several hundred miles.

People do not generally go out of their way to do their banking.  So it is very likely as the other poster said that there was something in your account that caused them to flag it...and you probably know what that is.  By the way just about every other "normal" bank would be doing the same thing if there is something that flags them as it being a suspicous account.

As for it being your money..that's just it, they want you to prove that it is YOUR money. Which is why they most likely are requiring you to go into the branch and show them proof of your identity.  The good news is that I did some quick checking and it seems as if there may be some branches in Northern California, still not close but at least it's not Alabama.

Oh and no to save you some time, I do not now or have I ever worked for any bank.

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#3 Author of original report

So they can just steal my money??

AUTHOR: samnang - (United States)

POSTED: Sunday, October 21, 2018

 You must work for them. FYI I do have a bank in my state that’s why all of my paycheck didn’t go into BBVA (thank god). And still have not got my money back yet. Thank you very much.

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#4 Consumer Comment

Oh You Know

AUTHOR: coast - (United States)

POSTED: Sunday, October 21, 2018

Why did you select a bank that isn’t located in your state? Do you have a bad relationship with all of your local banks? Evidently, BBVA Compass has found something objectionable in your banking history. You know what it’s about.

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