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Report: #123539

Complaint Review: BestBuy.com - Internet

  • Submitted:
  • Updated:
  • Reported By: San Jose California
  • Author Not Confirmed What's this?
  • Why?
  • BestBuy.com bestbuy.com Internet U.S.A.

BestBuy.com Ripoff Fraudulent Advertising - Failure to Send Promised Coupon Internet

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BestBuy.com offered me a $10 digital coupon for purchasing $75 or more in video game titles. I purchased over $140 but accidentally entered the wrong email address in my order. As such, I received my video games, but did not receive the email containing my coupon code. I contacted their customer service and was told that their computer system will not allow them to resend the coupon and there is nothing they can do.

I used to work at an online sales company and it was the easiest thing in the world to invalidate an old coupon code (in case the customer is lying to try to get two coupons) and issue a new number. I find their failure to issue me a coupon to be fraudulent advertising since they did not deliver on a promise that they made.

Irate Ex-BestBuy-Customer
San Jose, California
U.S.A.

This report was posted on Ripoff Report on 12/18/2004 10:41 PM and is a permanent record located here: https://www.ripoffreport.com/reports/bestbuycom/internet/bestbuycom-ripoff-fraudulent-advertising-failure-to-send-promised-coupon-internet-123539. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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