Report: #1332841

Complaint Review: B&H Photo - Internet

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Ripoff Report is Xcentric Ventures

Submitted: Wed, October 12, 2016
Updated: Thu, October 13, 2016
Reported By: Andrew A — Valley Village California USA

Author Confirmed

Why?

B&H Photo Internet USA

Phone:
Web: www.bhphotovideo.com
Category: Audio & Electronic Retail Stores

B&H Photo They sell open box returns as NEW New York City New York

*Author of original report: Wrong

*REBUTTAL Owner of company: We regret your dissatisfaction but ...

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I purchased a pair of FOCAL CMS 65 monitors NEW and they send me one new one and one used one with crushed silica all over, ripped open plastics bags with missing screws. The ON/OFF switch was on and the volume had been turned up.

Stay away from this reseller and their illegal prcatices.

This report was posted on Ripoff Report on 10/12/2016 12:34 PM and is a permanent record located here: https://www.ripoffreport.com/reports/bh-photo/internet/bh-photo-they-sell-open-box-returns-as-new-new-york-city-new-york-1332841. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:

1Author

0Consumer

1Employee/Owner

#2 Author of original report

Wrong

AUTHOR: - ()

SUBMITTED: Thursday, October 13, 2016

POSTED: Thursday, October 13, 2016

Why is there missing parts and the packaging was open? I emailed your team and no one responded.

Maybe your shipping dept opned it up.. They have been used.

Doing RMA's and having me eat shipping and insurance on a return and then have no equipment is not easy.

What is one monitor going to do for me.. You have wasted my time and failed to reach out to me.

You are just covering your mistakes.

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#1 REBUTTAL Owner of company

We regret your dissatisfaction but ...

AUTHOR: Henry - (USA)

SUBMITTED: Thursday, October 13, 2016

POSTED: Thursday, October 13, 2016

B&H Web No: 1041255963

Thank you for your order and this feedback. We regret your dissatisfaction. You ordered two FOCMS65 = Focal CMS 65 6.5" Active 2-Way Studio Monitors. The serial numbers of the units we sent, taken from bar codes the manufacturer affixed to the package, were A1AIZF104876 and A1AIZF104814. According to our sales database both were brand new and shipped to you as we received them. it is simple enough to get return authorization for exchange or refund by email or telephone or our online self-service return option.

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