BluePay Keeping processed funds for themselves Hagerstown Maryland

 This has really become a nightmare.  I have given them 30 days, ten phone calls, six emails, and three chat sessions to even remotely try and resolve this. 

Everything went fine opening my account, I used their service to charge my clients for services on three separate dates.  After not receiving the funds in my account after several business days, I contacted them and was told my account was being reviewed further (Not sure why they would not do that off the bat) because my business type was considered to be high risk for charge backs.  They asked me to send some information over for their review.  That same night, they sent an email saying they canceled my account.  Up to that point it would certainly be frustrating and a bad experience that they would open the account and then close it in a week.  But I have learned being in the travel business, it is considered high risk with merchants and that seems acceptable. 

What I find completely unacceptable and basically illegal is they have held the money for themselves, they have not released the charged funds to me (which I could understand since they chose to close the account), but despite all of the email requests and phone calls, they are refusing to refund my customers for six months.  They claim it is for chargebacks, but again, I am asking them to refund my clients which would eliminate any need for the worry of chargebacks.  So far for 30 days, they have not released the funds to my company and they have not credited back my customers and I have been flooded with calls and emails saying they still see charges on their account and I am completely at their mercy. 

The damage done to the reputation of my business has now reached a very serious level.  From what I can see, they seem to think they have a license to take your money.  I would seriously use a great deal of caution when considering using BluePay for your processing needs.