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Report: #428316

Complaint Review: Broadbandoffers.com - Evanston Illinois

  • Submitted:
  • Updated:
  • Reported By: Northport Alabama
  • Broadbandoffers.com 807 Greenwood Street Evanston, Illinois U.S.A.

Broadbandoffers.com Reported Broadband.com to Alabama Att'y General's office Evanston Illinois

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After being Bellsouth internet customers for many yrs., we decided to switch to Comcast due to the offer of $100 cash and full rebate of the modem ($89). We bought the modem March 08,2008. After not hearing anything about the rebate for several months, I began emailing Broadbandoffers.com. We were told that there was no record of a modem being shipped to us many times. I kept telling them I had a mastercard statement with the purchase on it. Around August (5 months), I talked with someone over the phone at Broadband. She was the first person to validate there was a record of us purchasing the modem, BUT, it was now too late to get the rebate/cash back.

I contacted the state consumer board and the Attorney General's office. I had luckily kept most of the forms/emails from Broadband & Comcast confirming our switch to their internet and buying the modem. I talked again with someone named Michelle (who was nice) at Broadband & she told me she had talked with her supervisor and for me to again fax in the information I had. I told her I didn't have the bar code from the modem box (it was already sent in). After faxing in everything I had, I called her back and asked her if she got it & was it o.k., did she need anything else. She indicated no, I told her to let me know if I needed to send in something else. I also sent an email saying/asking to let me know if they needed something else. After some time and hearing nothing, we got a letter from the Attorney General's office with a copy of a letter from Broadband saying we had not sent in the requested information & that was why we hadn't got the rebate. This infuriated me after me asking if they had everything & emailing a note asking that also.

Today, after emailing Broadband, they said they needed all the information I had. So, I will send the information in for the third time!!! I am so disappointed & angry. But, I am determined that I will dog them until Broadband does the right thing and gives us the $189!

I just got an email (after I had emailed them with a copy sent to our Attorney General) and Broadband says they will "escalate our email for further review".
They should have an answer for me in 5-7 days. It's been almost a year, so what's another week.

I hope no one else uses this company.

Di
Northport, Alabama
U.S.A.

This report was posted on Ripoff Report on 02/25/2009 11:20 AM and is a permanent record located here: https://www.ripoffreport.com/reports/broadbandofferscom/evanston-illinois-60201/broadbandofferscom-reported-broadbandcom-to-alabama-atty-generals-office-evanston-illi-428316. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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