Report: #474498

Complaint Review: Broadbandoffers.com - Jonesboro, Georgia Nationwide

  • Submitted:
  • Updated:
  • Reported By: Mission Kansas
  • Broadbandoffers.com broadbandoffers.com Nationwide U.S.A.

Broadbandoffers.com Returned cable modem, never received credit. Jonesboro Georgia

*Author of original report: Customer Service Contact, broadbandoffers.com

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I have read several other ripoff reports from this company, as I should have researched the matter before purchasing anything from them. But I didn't, and I got screwed. Earlier this month I decided to order a cable modem from this company to set up Road Runner cable internet. The cable modem itself cost $89, and S&H cost $10. A rebate was offered for the $89 modem purchase, essentially making it "free" after S&H. I was leery about buying anything from a third party carrier, especially with rebates involved, but they offered a low price for the internet service itself. However, when the modem arrived, I discovered I also had to pay a $80 activation fee just to activate my cable outlet (which also included the first month's bill). I was not informed of that fee, so I just decided to scrap the whole thing and send the modem back for credit.

Unfortunately, broadbandoffers.com did not see things the customer's way. I returned all of the original materials in the required time frame via FedEx. I received no response for 3 (three) weeks until I had to aggressively hassle their customer service, who, even after never using the modem or any of the included components for service, claim the item was "damaged" and that I am not entitled to any of my refund due. On a side note, I am under the impression that they must send the item back, as it is my property that I paid for now, unless they want to grant me credit. I can understand broadbandoffers.com's reluctance to handle returns, as they are a loss of revenue and some backtracking in accounting must be done, but they really shouldn't stoop so low as to commit fraud and making false claims. The $89 purchase of the modem is at this point not worth my time in collecting a refund, and I'm sure the company knows that as well. Small claims court is out of the question, as it would just be a colossal waste of time. I'm considering just taking a "stupid tax" loss on it and this company, as I should have done my homework earlier.

Anyway, just a fair warning to anyone who might be considering dealing with this company. I would advise not to, based on their lack of integrity. And a phone number that might help anyone who already HAS been screwballed by this company: 1-877-668-7221. That's the phone number for their customer service department, which you conveniently NOT find listed anywhere on their website.

Mission, Kansas

This report was posted on Ripoff Report on 07/29/2009 08:27 AM and is a permanent record located here: https://www.ripoffreport.com/reports/broadbandofferscom/nationwide/broadbandofferscom-returned-cable-modem-never-received-credit-jonesboro-georgia-474498. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Customer Service Contact, broadbandoffers.com

AUTHOR: Gungun - (U.S.A.)

POSTED: Monday, August 03, 2009
I recently sent the following message to broadbandoffers.com after receiving their claim of not being liable for goods damaged in transit:

"Ah, great. Well, at least I know not to deal with this company anymore. Will be posting my story to ripoffreports.com Feel free to make a rebuttal, but your company's lack of customer sensitivity isn't going to be very convincing. On another note, would you care to send me back my "damaged" property that I paid too much for? Thanks"

"Later this was the company's response:

Thank you for contacting BroadbandOffers.com.

I do show that this has been sent for credit.
You should be credited within 7-10 business days.


Customer Service

So now I am waiting for appropriate credit. Took too long to get to this point, but oh well, life goes on.
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