Complaint Review: Broadbandoffers.com - Jonesboro, Georgia Nationwide
- Broadbandoffers.com broadbandoffers.com Nationwide U.S.A.
- Phone: 877-6687221
- Category: Internet Service Providers
Broadbandoffers.com Returned cable modem, never received credit. Jonesboro Georgia
*Author of original report: Customer Service Contact, broadbandoffers.com
Unfortunately, broadbandoffers.com did not see things the customer's way. I returned all of the original materials in the required time frame via FedEx. I received no response for 3 (three) weeks until I had to aggressively hassle their customer service, who, even after never using the modem or any of the included components for service, claim the item was "damaged" and that I am not entitled to any of my refund due. On a side note, I am under the impression that they must send the item back, as it is my property that I paid for now, unless they want to grant me credit. I can understand broadbandoffers.com's reluctance to handle returns, as they are a loss of revenue and some backtracking in accounting must be done, but they really shouldn't stoop so low as to commit fraud and making false claims. The $89 purchase of the modem is at this point not worth my time in collecting a refund, and I'm sure the company knows that as well. Small claims court is out of the question, as it would just be a colossal waste of time. I'm considering just taking a "stupid tax" loss on it and this company, as I should have done my homework earlier.
Anyway, just a fair warning to anyone who might be considering dealing with this company. I would advise not to, based on their lack of integrity. And a phone number that might help anyone who already HAS been screwballed by this company: 1-877-668-7221. That's the phone number for their customer service department, which you conveniently NOT find listed anywhere on their website.
This report was posted on Ripoff Report on 07/29/2009 08:27 AM and is a permanent record located here: https://www.ripoffreport.com/reports/broadbandofferscom/nationwide/broadbandofferscom-returned-cable-modem-never-received-credit-jonesboro-georgia-474498. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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